I have decided to sell my Mavic Air however can I transfer the DJI Refresh over to the new Buyer as it does not expire until 10/04/2019 albeit there is only 1 claim left on it?

I believe you can as it insures the drone and not you.

Yes the refresh is based on the serial number of the Mavic.  

Yes you can! :-) Just provide the Care Refresh confirmation email to the buyer of your MA to facilitate a potential future claim for him.
But a great pity that you are selling your MA, may I ask why?

You can but they need your email address which they're going to need to access. I had this situation before and did not give my email because the buyer needs access to that email account. No good.

Yes, the DJI Care refresh is bonded with the serial number of your aircraft, technically, the new owner could use the DJI Care refresh whenever he needs it. I would suggest giving the agreement number to the new owner.

Wachtberger Posted at 2018-6-20 14:32
Yes you can! :-) Just provide the Care Refresh confirmation email to the buyer of your MA to facilitate a potential future claim for him.
But a great pity that you are selling your MA, may I ask why?

To be honest m8 upgraded to Mavic Pro Plat but as for the Insurance I'll go elsewhere for it as I don't agree with how they deal with any Claims.

DJI Tony Posted at 2018-6-20 15:20
Yes, the DJI Care refresh is bonded with the serial number of your aircraft, technically, the new owner could use the DJI Care refresh whenever he needs it. I would suggest giving the agreement number to the new owner.

Ah Tony glad you mentioned Serial Number as DJI have sent a 'replacement' drone back so I am guessing they would not have had forethought to have changed it on the DJI Refresh on my behalf would they? I guess I'll have to contact Refresh and make sure they have the new SN number

S.D. Pilot Posted at 2018-6-20 15:03
You can but they need your email address which they're going to need to access. I had this situation before and did not give my email because the buyer needs access to that email account. No good.

Sorry who needs the email  and password? The next Customer or DJI? I thought it would be a matter of just contacting DJI Refresh and letting them know I have a replacement Drone and give new SN number....neither will be getting my email or password that's for sure lol

Good to know

Wachtberger Posted at 2018-6-20 14:32
Yes you can! :-) Just provide the Care Refresh confirmation email to the buyer of your MA to facilitate a potential future claim for him.
But a great pity that you are selling your MA, may I ask why?

Hi Captain

Can you see the other posts re giving the new Buyer my Email Address and Password? That cannot be right can it? Secondly the Refresh shows my original Drone SN but obviously DJI have sent a Replacement which has a different SN. How do I change the Policy to reflect that please?

Shep3522 Posted at 2018-6-21 07:39
Hi Captain

Can you see the other posts re giving the new Buyer my Email Address and Password? That cannot be right can it? Secondly the Refresh shows my original Drone SN but obviously DJI have sent a Replacement which has a different SN. How do I change the Policy to reflect that please?

Giving the buyer your email account credentials is definitely false information. The serial number issue you should check with DJI. I trust they can fix this.

Wachtberger Posted at 2018-6-21 08:14
Giving the buyer your email account credentials is definitely false information. The serial number issue you should check with DJI. I trust they can fix this.

Thanks m8 I'll give them a call or email.

Shep3522 Posted at 2018-6-20 23:55
Ah Tony glad you mentioned Serial Number as DJI have sent a 'replacement' drone back so I am guessing they would not have had forethought to have changed it on the DJI Refresh on my behalf would they? I guess I'll have to contact Refresh and make sure they have the new SN number

I would like to clarify if your previous aircraft experience an accident and you were able to use your first replacement using the DJI Care refresh? Please PM me the new serial number of your drone so that I could go ahead and check it for you as well. Thank you.

Shep3522 Posted at 2018-6-21 00:01
Sorry who needs the email  and password? The next Customer or DJI? I thought it would be a matter of just contacting DJI Refresh and letting them know I have a replacement Drone and give new SN number....neither will be getting my email or password that's for sure lol

It would be the buyer would need it. I tried to transfer the insurance stuff over to a new buyer when DJI told me he would need my email...I told the buyer it's not going to happen b/c buyer would need to access my email.

Besides DJI wants used drones buyers to contact them for repairs at full price.

DJI Tony Posted at 2018-6-21 10:37
I would like to clarify if your previous aircraft experience an accident and you were able to use your first replacement using the DJI Care refresh? Please PM me the new serial number of your drone so that I could go ahead and check it for you as well. Thank you.

Hi Tony

I tried to private message but the screens comes up but I can't type in it. Yes I hit a wooden bench with the original so sent off for repair but they sent me another with the number being SN 0K1UF 2T00D00KK
Thanks for your help

Shep3522 Posted at 2018-6-21 22:55
Hi Tony

I tried to private message but the screens comes up but I can't type in it. Yes I hit a wooden bench with the original so sent off for repair but they sent me another with the number being SN 0K1UF 2T00D00KK

I send a personal message to you for the information that you need to protect your credentials here as well. Kindly check your inbox.

DJI Tony Posted at 2018-6-24 11:44
I send a personal message to you for the information that you need to protect your credentials here as well. Kindly check your inbox.

Thank Tony, I appreciate that

Shep3522 Posted at 2018-6-24 13:15
Thank Tony, I appreciate that

You're welcome.

I have a question, I'm not sure when my dji refresh expires and I would like to renew it. Am I to late to do so?

Can anyone fron dji please reply asap?....

Jm7stars Posted at 2018-6-25 03:56
Can anyone fron dji please reply asap?....

https://repair.dji.com/en/djicare/coverage

Thanks for the quick response Jeff.