GO app for Android not closing
1272 5 2018-6-23
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coypu
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United Kingdom
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Im flying a Mavic Air using  a Huai Nova  Android with no problems , but when i try to shut the app when finished i get  message (swipe down to close )  the screen goes to black and white  but  dosen't  close the only way i have found to shut it down is to turn off the phone.
Anybody else had this problem?
2018-6-23
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DJI Paladin
Administrator
Flight distance : 318 ft

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Hi, sorry to hear that. May I know what is the version of your DJI Go 4 app? Try cleaning up the cache files on your app. You can also try to reinstall the app and make sure to copy your files and sync your flight records before you uninstall it.  If in case it is still not working, try to use a recommended device. Check the attachment below.




recommended devices.png
2018-6-23
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coypu
lvl.1
United Kingdom
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DJI Paladin Posted at 2018-6-23 03:58
Hi, sorry to hear that. May I know what is the version of your DJI Go 4 app? Try cleaning up the cache files on your app. You can also try to reinstall the app and make sure to copy your files and sync your flight records before you uninstall it.  If in case it is still not working, try to use a recommended device. Check the attachment below.

Thank you for the prompt reply. I am running  GO 4 Version 4.2.16.
As mentioned the App works perfectly with regard to flying  the only problem is shutting down.
I have cleaned the cache before flight and am saving files locally, i.e on memory card  in the M/ Air.
Could you explain how to sync the flight records please.
2018-6-23
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Wachtberger
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Flight distance : 261509 ft
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coypu Posted at 2018-6-23 04:21
Thank you for the prompt reply. I am running  GO 4 Version 4.2.16.
As mentioned the App works perfectly with regard to flying  the only problem is shutting down.
I have cleaned the cache before flight and am saving files locally, i.e on memory card  in the M/ Air.

Click on the "Me" icon, then choose "Flightrecords". Once there you have a cloud icon in the upper right corner. Clicking on that will sync your flightrecords.
2018-6-23
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coypu
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United Kingdom
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Wachtberger Posted at 2018-6-23 09:02
Click on the "Me" icon, then choose "Flightrecords". Once there you havew a cloud icon in the upper right corner. Clicking on that will sync your flightrecords.

Thanks for that.  Onward and upward..
2018-6-23
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Wachtberger
Captain
Flight distance : 261509 ft
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coypu Posted at 2018-6-23 09:39
Thanks for that.  Onward and upward..

You are most welcome! :-)
2018-6-23
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