How long it will take if I send in my remote for Repair ?
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499 4 2018-6-23
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Ovi 1
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  1#
Do you guys know how long it will take if I send my Mavic air Remote in for repair? It's summer time and I am using my drone a lot.
Any ideas?
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2018-6-23
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peejayk
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  2#
Mine was away less than a week I think from memory, (I’m UK)
2018-6-23
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DJI Natalia
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  3#
Hello. That would take approximately 5 to 7 days upon receiving the unit from the facility.
2018-6-23
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Ovi 1
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  4#
DJI Natalia Posted at 2018-6-23 16:06
Hello. That would take approximately 5 to 7 days upon receiving the unit from the facility.

Is there anyway I can receive a replacemente remote and send this back after that ?
2018-6-23
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DJI Mindy
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  5#
Ovi 1 Posted at 2018-6-23 18:10
Is there anyway I can receive a replacemente remote and send this back after that ?

Ovi, sorry that it is not possible according to our After-Sales Policy, we will need to receive the device first for diagnosis and then repair or replace it, thanks for your understanding, please start a ticket here if you would like to send in.
2018-6-23
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