Mirek6
Second Officer
Flight distance : 609724 ft
Canada
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S-e-ven,
Thank you for inspiring conversation and sharing your experience.
Yes – my refurbished drone came for DJI repair facility in Texas.
Yes – I live in Canada. In Ottawa in fact, close to US border but not close enough to just drive there after work :-)
I do not have the experience of how Spark behaves outside of my country since I have never flown outside of Canada before (I am flying to Europe in few weeks so I will definitely check it out – unless my Spark is really busted). My old Spark was bought in Canada and I never saw any prompts. My refurbished Spark came from US and I see prompts and see connection reset every time I go and fly with it.
This experience, combined with what I saw from other people on this forum (describing same problem and never getting satisfactory answers) let me to start this thread, form home country hypothesis and ask the questions from different angle. As if the home country hypothesis was a fact. This tactic actually did achieve desired effect because you and others jumped into this trying to poke holes in what I say.
This is really good.
When you say:
“I can assure you, usually, after accepting the change, there is no "flies in foreign country", before you fly again in a foreign country!
And even "in the home country" it is coming up with "foreign country", till you accept that again.”
S-e-ven - Did you experience it yourself? Or did you see other people claiming it to be the case? I have seen my share of false claims here so I am careful :-).
If you say that it was your real experience, than I have a problem because my theory does not hold anymore and my questions are misguided.
Such an answer from you would also strongly suggest that my Spark is really confused.
But … (and there is always but.. :-)).
I spent 20 minutes on call with DJI today. I told them that I do not want to send my Spark back because I do not have any grounds to believe that this is h/w problem (and I want to fly my Spark but not necessarily back and forth between Ottawa and Dallas :-)). I have grounds to believe that this is some set-up problem which they simply cannot tell me because they don’t know. So I asked the same questions I posted here. I asked them how it works. They had no clue! They kept repeating like mantra: “Send it back to DJI repair facility and our technicians will check it out and repair your drone”. This conversation, like many previous conversations with DJI either here or through e-mail was very disappointing. Their support personnel is not trained well to handle queries which are outside some easy questions for which you can find answers in the manual. But enough about DJI support.
So I asked another logical question: “Can you tell me based on the Spark’s serial number if this Spark was activated?”
The reason I asked was simple. When I received my Spark, the only instructions DJI sent was how to connect it to RC. No word about activation. I connected to RC and tested Spark outside and inside. All worked well (outside of the stupid WLAN prompt). I got a hunch that it could be activation issue and I tried to activate it. But activation failed – after scanning QR code, DJI Go App tries to talk to Spark. But it can’t since Spark is on its back on my desk with battery removed – this is where QR code is. By the time I plug-in battery and reconnect, DJI GO app errors out. Duh… And DJI did not send me the box so I can’t scan QR code from the box. Chicken and egg (of course I could have taken the photo of the QR code and scanned the photo while Spark was powered and connected, but it was late at night and I was grasping straws – no idea if it was necessary).
DJI technician checked their databases and said – “No, this Spark is not activated”. When I asked how to activate in chicken and egg scenario above and why DJI neglected to send me activation discussion he said: “You will get follow up call in 24 to 48 hours”. Very useful, ain’t it? :-)
So this evening at home I will take a photo of my Spark’s QR code, power up Spark, connect it to my mobile and try to activate it. If I am successful, I will check if WLAN warning is still there. If I am not successful I will wait for promised phone call from DJI.
If activation fixes the problem I will announce a new hypothesis. The new hypothesis will be that Spark does not keep home country in its memory, but rather DJI GO App checks its activation status. If it is activated, it will then check if Spark changed countries since last flight. If it did, it will ask Spark and RC to reset its communication channels according to rules in the new country.
But if Spark was not activated, DJI GO may insist, for whatever reason known only to DJI developers, to repeat this warning and reset every time it is started.
I will post my findings here so we can help others in similar situation in the future.
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