Dear OM2 Team,

Sometimes ago my OM2 had a technical problem and based on the suggestion in the online chat, I send the product to be repaired in the DJI Repair Dept in Germany. I send it from Austria on 18 June, but until now (29 June), I do not receive any confirmation. I have checked it on the Post website, said that it was delivered on 21 June.

On the online chat, the staff said that the time is around 5 days to repair the product. Please any OM2 team, could you check it? and inform me when my OM2 will be repaired and send back to me. Thank you.

Best regards,
Helmy

Hi Helmy, sorry for all the trouble. Please provide your case number so that we can check it on our end. Thank you.

DJI Paladin Posted at 2018-6-29 08:42
Hi Helmy, sorry for all the trouble. Please provide your case number so that we can check it on our end. Thank you.

Hi,
Thanks for quick respond. Here the case number: CAS-1900772-M2P7T2

helmy Posted at 2018-6-29 08:48
Hi,
Thanks for quick respond. Here the case number: CAS-1900772-M2P7T2

Helmy, thanks for the case number, you sent in the device by yourself right? May I have the tracking number as well so that we could verify with the local team? Thank you.

DJI Mindy Posted at 2018-6-29 19:01
Helmy, thanks for the case number, you sent in the device by yourself right? May I have the tracking number as well so that we could verify with the local team? Thank you.

Hi,

Yes, I send it by myself. The tracking number from the Austria post office: CA106517060AT

helmy Posted at 2018-6-29 21:49
Hi,

Yes, I send it by myself. The tracking number from the Austria post office: CA106517060AT

Thanks for the tracking number, we will escalate your case to the appropriate department to look into and keep you updated soon, please wait patiently, thank you.

DJI Mindy Posted at 2018-6-29 22:28
Thanks for the tracking number, we will escalate your case to the appropriate department to look into and keep you updated soon, please wait patiently, thank you.

many thanks...

helmy Posted at 2018-6-29 22:29
many thanks...

You are welcome, thanks for your patience.

DJI Mindy Posted at 2018-6-30 01:58
You are welcome, thanks for your patience.

Hi,
Is there any further information?

helmy Posted at 2018-7-3 06:05
Hi,
Is there any further information?

The designated team has contacted the logistics to check the exact status. We'll keep follow up for you.

DJI Susan Posted at 2018-7-3 23:17
The designated team has contacted the logistics to check the exact status. We'll keep follow up for you.

Hi,

I just received email, said that it is now being evaluated by the technician. How long normally it will take time? Thanks.

helmy Posted at 2018-7-4 01:32
Hi,

I just received email, said that it is now being evaluated by the technician. How long normally it will take time? Thanks.

Usually, it takes about 5-7 working days excluding the shipping time. We'll take care of your case and arrange to ship as long as the unit repaired and tested. No worries.

DJI Susan Posted at 2018-7-4 03:10
Usually, it takes about 5-7 working days excluding the shipping time. We'll take care of your case and arrange to ship as long as the unit repaired and tested. No worries.

thanks

helmy Posted at 2018-7-4 08:13
thanks

You are welcome, hope you will get it back soon.

DJI Mindy Posted at 2018-7-4 20:26
You are welcome, hope you will get it back soon.

Hi,
They send me the new OM2 as the replacement. It's just arrived. Thank you.

helmy Posted at 2018-7-9 03:06
Hi,
They send me the new OM2 as the replacement. It's just arrived. Thank you.

You are welcome, glad to know hear that, hope you have a great time with it.

DJI Mindy Posted at 2018-7-9 03:19
You are welcome, glad to know hear that, hope you have a great time with it.

Hello,

Another (worse) problem occurred. I just have fully charged the OM2 and wanted to use it. However, it did not work at all. It's like a totally damage product.  What should I do?

helmy Posted at 2018-7-9 07:14
Hello,

Another (worse) problem occurred. I just have fully charged the OM2 and wanted to use it. However, it did not work at all. It's like a totally damage product.  What should I do?

p.s
I want to show the video but always failed in uploading...

Problem solved!! with the guidance of DJI technician (via Email), since they sent me the new OM2, then it just needs to be activated.

Hi...

No worry, the case is closed, as in my previous comment...
"Problem solved!! with the guidance of DJI technician (via Email), since they sent me the new OM2, then it just needs to be activated"

Thanks

helmy Posted at 2018-7-10 03:12
Hi...

No worry, the case is closed, as in my previous comment...

Glad to know the issue has been figured out, hope you have a great time with this Osmo Mobile 2.