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DJI Go 4 Disconnect during flight Inspire 2/x7/ipad mini 4
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1547 55 2018-7-2
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Greg C
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United Kingdom
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I2/X7/iPad mini 4 disconnect issue
Morning Folks. Having issue a member might of experienced and has solution.
I have a 2 week old I2/x7/Ipad mini 4 setup. All on latest firmware.
Both pilot and camera iPad with DJI Go 4 disconnect after about 3min from startup. Pull lightning cable out and reconnect results in DJO Go reconnecting to drone. Again drops out after about 3min. Cycle continues
Advised by heliguy to do full reset of iPad.
This worked for one day of work and then the issue returned 2 days later for next job. Reset both tablets again and drone worked fine last Friday. Startup today and disconnect problem has once again returned.
Any solutions or suggestions will be greatly appreciated.
Thanks Greg
2018-7-2
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markiet1966
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United Kingdom
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I'm having the same issue, every 5 minutes for me, only started happening when I upgraded to IOS 1.4. DJI advised me to delete and re-load the app, I've done that but not had a chance to test it yet.

Mark
2018-7-2
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DJI Wanda
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Hello there. We apologize for the inconvenience you're having. Can you provide the firmware version of your aircraft, camera, remote and app? Did you also try to re-mount the camera?
2018-7-2
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Greg C
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DJI Wanda Posted at 2018-7-2 04:22
Hello there. We apologize for the inconvenience you're having. Can you provide the firmware version of your aircraft, camera, remote and app? Did you also try to re-mount the camera?

Here is a photo of all firmware on the I2
Thanks Greg

2018-7-2
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Greg C
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markiet1966 Posted at 2018-7-2 04:13
I'm having the same issue, every 5 minutes for me, only started happening when I upgraded to IOS 1.4. DJI advised me to delete and re-load the app, I've done that but not had a chance to test it yet.

Mark

Be careful, In my experience it worked faultlessly for a day and then 48 hours later back to the same problem. It fixes it every time if I completely reset the iPad and reload DJI Go, but only for about 48 hours. I tried just deleting and reinstalling DJO Go 4 but it did not work
2018-7-2
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Greg C
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DJI Wanda Posted at 2018-7-2 04:22
Hello there. We apologize for the inconvenience you're having. Can you provide the firmware version of your aircraft, camera, remote and app? Did you also try to re-mount the camera?

iOS is 11.4
2018-7-2
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RoryG
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Same problem here, only started after upgrading to IOS 11.4. Disconnects after about 30 seconds on iPad Air 2. Still have full control of the aircraft but no comms between the RC and iPad. Inspire 2, latest firmware on aircraft and remote, latest Go4 app, IOS 11.4
2018-7-2
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Greg C
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DJI Wanda Posted at 2018-7-2 04:22
Hello there. We apologize for the inconvenience you're having. Can you provide the firmware version of your aircraft, camera, remote and app? Did you also try to re-mount the camera?

Does DJI Go 4  4.2.22 fix this problem
2018-7-2
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epicjib
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Greg C Posted at 2018-7-2 07:57
Does DJI Go 4  4.2.22 fix this problem

Same issues here...
I just tested my iPhone 7 ios 11.4 with GO4 version 4.2.16 and it works. I managed to roll back DJI GO4 to 4.2.12 on my tainted iPad air (ios 11.4)and will test that later this week. It seems to be a combination issue.
ios 11.3(15E216) with GO4 version 4.2.22 works but not with ios 11.4.
ios 11.4 with GO4 version 4.2.16 works on my iPhone 7 plus.
So I am trying to roll back the versions of GO4 but Apple and DJI make this almost impossible...
2018-7-2
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fans8890c005
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Hello,

I have a the same problem when  connecting the radio with the Inspire 2 which remains grounded because of this.
It was not necessary because the firmware of the Inspire 2 drone was up to date, but I redid Inspire 2's update via Assistant 2.
Again the problem has always reappeared with the Ipad mini (16go), when I started the device, the connection was lost after a few seconds, once the app DJIGO4 launched, then nothing, the signal is lost, nothing answers.
I restarted with the iphone 6, it worked for a few minutes, and the signal was lost again.
So, I uninstalled the DJIGO4 app on the Ipad to reinstall it then, without result.
The problem is that I have a shoot this important weekend that I can not shift.
I can shift the job last weekend that I could not realize, but not the next weekend, it's very annoying.
My clients will ask questions, and I find myself discredited.
What remains as a solution?
Thank you for your comeback.
Regards,
RH / Buzzfilm Production
2018-7-2
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epicjib
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fans8890c005 Posted at 2018-7-2 14:54
Hello,

I have a the same problem when  connecting the radio with the Inspire 2 which remains grounded because of this.

The solution is to find an iPad that has ios 11.3 or if you have ios 11.4 then one with DJI GO4 app at 4.2.16 but this is very difficult if you already upgraded ios or DJI Go4
2018-7-2
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jdmagoo
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I too have this problem, it was introduced 3 GO App updates ago, some say it’s ios 11.4, but for me the app was working fine on 11.4 it only started happening when I updated the app. Now running the latest go app, 4.2.22 and it still happens
2018-7-2
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Cougar1
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jdmagoo Posted at 2018-7-2 15:34
I too have this problem, it was introduced 3 GO App updates ago, some say it’s ios 11.4, but for me the app was working fine on 11.4 it only started happening when I updated the app. Now running the latest go app, 4.2.22 and it still happens

Not sure,  but my friend and myself have identical equipment, Inspire 2 with X5S and Cendence RC, booth running iPad Pro 10,5 with 256 GB (wifi) with IOS 11.4.
My friend is running Go4 v. 4.2.22 and I am running Go4 v. 4.2.16.


Neighter one of us have any issues with disconnections, to me it almost look like the GO4 app is to bloated and in conjuntion with IOS 11.4, requires much more processing power.
2018-7-2
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epicjib
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Cougar1 Posted at 2018-7-2 15:56
Not sure,  but my friend and myself have identical equipment, Inspire 2 with X5S and Cendence RC, booth running iPad Pro 10,5 with 256 GB (wifi) with IOS 11.4.
My friend is running Go4 v. 4.2.22 and I am running Go4 v. 4.2.16.

Are you using them in dual operator mode? That's where the disconnect is happening for me. Not single operator
2018-7-2
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Greg C
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epicjib Posted at 2018-7-2 18:55
Are you using them in dual operator mode? That's where the disconnect is happening for me. Not single operator

Dual and single both have the problem
2018-7-2
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Denis SF
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Hello, single or double the problem is the same. The disconnection is done anyway.
It seems that the problem does not affect the iPhones X.
2018-7-3
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Denis SF
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I noticed that you were asking about all the conversations, the versions of updates of our devices.
For my part :

2018-7-3
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Rod Amyot
lvl.1
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Canada
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Same thing here.  Loose connection almost every 30sec but not the slave (On a CrystalSky). Everything was working before IOS update
Master is on iPad (MD794C/A)
IOS : 11.4
DJI Go : 4.2.21
Inspire 2 :  01.02.0100
Remote : 01.01.0010
Camera : 01.08.22.02
2018-7-4
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Greg C
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United Kingdom
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DJI Wanda Posted at 2018-7-2 04:22
Hello there. We apologize for the inconvenience you're having. Can you provide the firmware version of your aircraft, camera, remote and app? Did you also try to re-mount the camera?

Hi DJI Wanda,
Any updates on what can be done to fix this issue
I have a job tomorrow with the drone and would like some input
Thanks Greg
2018-7-4
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epicjib
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Greg C Posted at 2018-7-4 05:51
Hi DJI Wanda,
Any updates on what can be done to fix this issue
I have a job tomorrow with the drone and would like some input

If you are stuck at iOS 11.4 already you can try the beta iOS 12 and see if that works. Unlikely DJI will get you a new version of Go4 before tomorrow. I have downgraded to an earlier version of GO4 that works but that is a pain to complete. so I would test iOS 12
2018-7-4
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Cougar1
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Greg C Posted at 2018-7-4 05:51
Hi DJI Wanda,
Any updates on what can be done to fix this issue
I have a job tomorrow with the drone and would like some input

Out of curiosity, what is your video Transmission set to, 720 or 1080?
2018-7-4
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Greg C
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Cougar1 Posted at 2018-7-4 08:41
Out of curiosity, what is your video Transmission set to, 720 or 1080?

Transmission set to 720
2018-7-4
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Cougar1
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Greg C Posted at 2018-7-4 08:50
Transmission set to 720

Thx for confirming, just trying to see why some people have issues. I can't replicate, mine is working without any such problems, weird.
Edit: I have tried iPad Pro 10,5 as well as iPad Mini 4, booth running IOS 11.4. Used Go4 apps 4.2.16, 4.2.21 and 4.2.22 and all works without issues.
2018-7-4
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Greg C
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Cougar1 Posted at 2018-7-4 08:59
Thx for confirming, just trying to see why some people have issues. I can't replicate, mine is working without any such problems, weird.
Edit: I have tried iPad Pro 10,5 as well as iPad Mini 4, booth running IOS 11.4. Used Go4 apps 4.2.16, 4.2.21 and 4.2.22 and all works without issues.

Thx for investigating.
My problems were with iPad mini 4, iOS 11.4  dji Go 4.2.21.
Worked for about a day after full reset and reload of iPad. Then after a days flying back to disconnect problem 1-2 days later.
I have been trialling it in the office without flight for 3 days now with DJi Go 4.2.22. Seems OK. Will know tomorrow and next day after some flying.
2018-7-4
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Cougar1
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Greg C Posted at 2018-7-4 09:20
Thx for investigating.
My problems were with iPad mini 4, iOS 11.4  dji Go 4.2.21.
Worked for about a day after full reset and reload of iPad. Then after a days flying back to disconnect problem 1-2 days later.

Hope your issue is solved, I will do some more flying tomorrow (to hot right now) and use the Mini 4.
2018-7-4
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TheMightyThor
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Same issue here, running an iPhoneX on 11.4 and 4.2.22. Hopefully they'll get this fixed soon because it's a freakin pain. Had to have my VO stand next to me and do an unplug/plug back in it would kick me out during a shot.
2018-7-6
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jdmagoo
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As per my original post, iOS 12 has fixed this and it’s still working on public beta 2. I would suggest anyone who has issues to upgrade to the beta. Of course DJI should either come out and say the go app is not compatible with iOS 11.4 or make it a priority to fix it. Either way it’s a pain for us who have updated to 11.4.
2018-7-6
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fansdb6ff1f7
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Plus 1 for this issue .. Inspire2/Ipad4 Mini/Latest Go4.  Disconnected twice during 1 flight.
2018-7-7
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Cdo1uk
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I seemed to have a disconnection issue this evening.... I have an i2, using crystalsky ans x5s.... Only ever had issues like this once before, the app seemed to lock up and stutter.... the tonight I turned it all on, no picture from the camera and it said “disconnected” top left. I reset everything and it all came on fine. Took off, and it lost it again so I landed and turned it off and went home..... but it’s only happened in this one area, could this be a coincidence ?
2018-7-7
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Greg C
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DJI Wanda Posted at 2018-7-2 04:22
Hello there. We apologize for the inconvenience you're having. Can you provide the firmware version of your aircraft, camera, remote and app? Did you also try to re-mount the camera?

Hi DJI Wanda

It seems you deleted my post asking for a response after going quiet on this issue and criticising your lack of customer service in light of so many customers having disconnect issues. With no help from DJI.

Please respond and get your customers out of this disconnect hole.
2018-7-9
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DJI Wanda
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Greg C Posted at 2018-7-4 05:51
Hi DJI Wanda,
Any updates on what can be done to fix this issue
I have a job tomorrow with the drone and would like some input

Hi. I apologize for the late response. I already forwarded this issue to our engineers. We will keep you updated. Thank you for the reminder.
2018-7-9
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CreativeSky
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I am not sure if this will help much but I am having the same problem. I fortunately had an older iPad that I just stopped using because I was getting the green screen while shooting so I decided to get a new iPad with a faster processor. That fixed the problem and all was good until i updated the iOS to 11.4. Now I get this disconnect issue. It does the same thing with my P4P. So, just for the heck of it I tried the old iPad and low and behold no disconnect issues and I used the drone for about 3 10 minute flights. Still had my same past issues but the disconnect issue was gone. Since my new iPad was still in the 2 week return period I returned it hoping to get an iPad that still had 11.3.1 on it but the store can not tell without opening the box and they are not going to do that of course. So I took a chance. Got home and the NEW NEW iPad was on 11.4. BUT!!!, it works just fine on the inspire 2. No disconnects. So the only thing I can think of is that I had not loaded but just a few apps and that is the only difference between this one and the one I just returned. I know it sounds ridiculous but I have no other explanation. Perhaps that is why it works when you reset the iPad but then after a while it stops working again which begs the question, are you loading some apps after the reset other than DJI G4?  Might be worth leaving the iPad fee of apps other than the DJI G4 app to see. At this point, what do you have to loose.
2018-7-9
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Nicksons
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Ive noticed that the aircraft disconnected on an equal time interval, Ive found that was the same time that was the Screen Lock on the iPad settings, disabled it, problem disappeared to me...
2018-7-9
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epicjib
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Nicksons Posted at 2018-7-9 18:04
Ive noticed that the aircraft disconnected on an equal time interval, Ive found that was the same time that was the Screen Lock on the iPad settings, disabled it, problem disappeared to me...

We are using the iPad when it was disconnecting so the lock screen was not in effect.
2018-7-9
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Nicksons
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epicjib Posted at 2018-7-9 18:30
We are using the iPad when it was disconnecting so the lock screen was not in effect.

In my case, when flying the screen was still on but suddenly the connection drops, disabling the Auto Lock function on the iPad, fixed this problem...
2018-7-9
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Flybob4
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Canada
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I am having the same diconnect issues using DJI GS Pro. Using both iPad mini 2 and 3 after IOS updates. The Inspire 2 will continue to complete a mission but there is no camera view or telemetry feedback, and the flight path freezes. Unplugging and replugging corrects the connection temporarily. When flying missions requiring multiple batteries I have had to rely on auto return to home if I can't monitor battery level. DJI!!! Please fix this!!!!
2018-7-9
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Nicksons
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Flybob4 Posted at 2018-7-9 21:25
I am having the same diconnect issues using DJI GS Pro. Using both iPad mini 2 and 3 after IOS updates. The Inspire 2 will continue to complete a mission but there is no camera view or telemetry feedback, and the flight path freezes. Unplugging and replugging corrects the connection temporarily. When flying missions requiring multiple batteries I have had to rely on auto return to home if I can't monitor battery level. DJI!!! Please fix this!!!!

Is your auto screen lock off?
2018-7-9
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fansdb6ff1f7
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Massive issues today. Ipad mini disconnected almost constantly. Random warnings (Flight altitude exceeded at 20ft?) This is a really serious problem DJI
2018-7-10
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epicjib
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fansdb6ff1f7 Posted at 2018-7-10 08:07
Massive issues today. Ipad mini disconnected almost constantly. Random warnings (Flight altitude exceeded at 20ft?) This is a really serious problem DJI

iOS 11.4.1 just dropped a few days ago so maybe upgrade and test. If it is not working with 11.4 then you have nothing to loose at this point.
2018-7-10
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Nicksons
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Yes, now Ive found the same issue with the ios 11.4, I have 2 ipads, the one that I usually use is working on IOS 11.2.3, and works perfectly. Today I updated 1 of these ipads, and this issue appeared, disconnecting signal all the time. Right now Im donwloading IOS 12 BETA already available, Ill post in a couple of minutes with the results.....
2018-7-10
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