Hello new here brought a phantom 4 advance 3- 4 days ago. as i was flying it tonight, it had what i can only describe as a power outage. all lights flashed off and back on but that was enough as it crashed from approx 20 metre up onto a synthetic grass surface. what are my chances of having it fixed for free. nothing i could tell happened other than that and the flight log indicate I had 39% battery there was no collision.

Post the flight log here and folks can have a look.    http://www.phantomhelp.com/logviewer/upload/

As you can see the log just ends nothing after that.

http://www.phantomhelp.com/LogViewer/OFQJMXBNWJGL8UZ14N7N/

Sorry for the crash accident, please contact our support team to start a ticket and send in the drone for data analysis and repair service, here is the link to reach out to our support: https://www.dji.com/support?site=brandsite&from=nav

DJI Mindy Posted at 2018-7-4 19:03
Sorry for the crash accident, please contact our support team to start a ticket and send in the drone for data analysis and repair service, here is the link to reach out to our support: https://www.dji.com/support?site=brandsite&from=nav

Thanks Mindy i have a CAS number and will be sending it back ASAP

canberraflyer Posted at 2018-7-4 19:05
Thanks Mindy i have a CAS number and will be sending it back ASAP

Alright, our repair center will help to take care of it, please let us know if you need any assistance during this process.