HI,

DJI WANDA, MINDY, STEPHAN, CAMORA, TONY, PALADIN or SUSAN or anyone with an Administrator tag / title  ARE BOTS DO NOT GIVE THEM ANY PERSONAL INFORMATION…

They are NOT affiliated with DJI.

They are fishing for your personal and aircraft information. Do not give it to them.

Anyone helping you in the forum its another forum user.

DJI has an American repair facility in Grapevine Texas. From my experiences their repair service is fast.  The proper channels are clearly posted  in the service area of their website.

You create a service ticket and and ship it.

They quote you a repair, you pay for the repair ( unless its a warranty situation )

Then they ship it back to you, and, lots of times, depending on how bad you F***ed it up you receive a new unit because its easier to give you a new unit then to unf*** it .

Although some of you may find their information usefull

DO NOT give anyone your aircrafts SS number and purchase information to anyone EVER this is how you get scamed (unless you are the one calling them at their published 800 number, or you are on line with them, in which case, if you registered your drone and have DJI refresh, they will auto detect it in the repair ticket generation process..

Your Friend

Carmen Vail

Hi Carmen, thanks for reaching us. Generally, if the drone and DJI Care Refresh are bound successfully, the DJI Care will be detected when you start a self-online case. In case the bound is not successful, you can contact us or djicare@dji.com for further assistance. I managed to get your case number via the forum info, pre the tracking number, the package is on the way now, we'll keep an eye and follow up for you.

Why doesn't the forum block them?  Seems easy enough...

https://forum.dji.com/thread-161355-1-1.html

Ingashaba Posted at 2018-8-20 23:57
https://forum.dji.com/thread-161355-1-1.html

Hi there, we have replied your own thread https://forum.dji.com/thread-161355-1-1.html, please keep us updated there, we will keep following up, thank you.

DJI Mindy Posted at 2018-8-21 00:33
Hi there, we have replied your own thread https://forum.dji.com/thread-161355-1-1.html, please keep us updated there, we will keep following up, thank you.

What is this all about :

HI,
DJI WANDA, MINDY, STEPHAN, CAMORA, TONY, PALADIN or SUSAN or anyone with an Administrator tag / title  ARE BOTS DO NOT GIVE THEM ANY PERSONAL INFORMATION…

They are NOT affiliated with DJI.

They are fishing for your personal and aircraft information. Do not give it to them.

Anyone helping you in the forum its another forum user.

DJI has an American repair facility in Grapevine Texas. From my experiences their repair service is fast.  The proper channels are clearly posted  in the service area of their website.

You create a service ticket and and ship it.

They quote you a repair, you pay for the repair ( unless its a warranty situation )

Then they ship it back to you, and, lots of times, depending on how bad you F***ed it up you receive a new unit because its easier to give you a new unit then to unf*** it .

Although some of you may find their information usefull

DO NOT give anyone your aircrafts SS number and purchase information to anyone EVER this is how you get scamed (unless you are the one calling them at their published 800 number, or you are on line with them, in which case, if you registered your drone and have DJI refresh, they will auto detect it in the repair ticket generation process..

Your Friend

Carmen Vail

funk76 Posted at 2018-7-15 16:37
Why doesn't the forum block them?  Seems easy enough...

Any clarification on the topic ? Or is there a third party involved,...

Ingashaba Posted at 2018-8-21 00:38
What is this all about :

HI,

Hi Ingashaba, there may be some misunderstanding between us admins and Carmen, no worries, we are official moderators in Forum, our job is to help customers with the drone and the customer service, sometimes we will need the personal info like the case number, the serial number and so on so that we could check more info the system and provide further assistance, but we will never leak customers' info.

Good to know! Thank you for sharing!