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Live View Refresh slow
324 6 2018-7-11
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3rdEye
lvl.2
Flight distance : 399386 ft
Germany
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Servus & Bonjour,

since I use 4.2.22 iOS I observed a problem with the live view (iPhone 6, OTG or WLAN) that the refresh is slow an moves very visible from top to down.
In the past the live view was always clear, sharp and fast. The location was not changed. Since the update was done it look bad - like the reception wants to go lost...
Any Ideas how to fix this issue?

Many thanks!

2018-7-11
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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Hi, our apologies for the inconvenience. As of the moment, the OTG cable is still not officially recommended at present. Did you try to reinstall the app? Please make sure to backup your flight records and your files before doing it.
2018-7-11
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3rdEye
lvl.2
Flight distance : 399386 ft
Germany
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Thanks for you help. I try to do this and let you know. Thanks!
2018-7-11
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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3rdEye Posted at 2018-7-11 06:12
Thanks for you help. I try to do this and let you know. Thanks!

You're welcome. Kindly make sure to click on "Reply" so that I can get notification from your response.
2018-7-11
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3rdEye
lvl.2
Flight distance : 399386 ft
Germany
Offline

DJI Paladin Posted at 2018-7-11 08:09
You're welcome. Kindly make sure to click on "Reply" so that I can get notification from your response.

So now I uninstalled the App and download the lastet version again 4.2.22 - nothing changes. The signal is always weak and the refresh is slow. When I'm flying close to me the signal disappears compleatly and connection to spark gets lost. Spark remains on this position, a view seconds later a bad signal comes back. Tested with WLAN. Note: This issue is present since the update of the App was done.
How to proceed? Many Thanks!

2018-7-12
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3rdEye
lvl.2
Flight distance : 399386 ft
Germany
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Problem seems to be fixed. A restart of the mobile device solved the problem.
Thanks a lot!
2018-7-13
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3rdEye
lvl.2
Flight distance : 399386 ft
Germany
Offline

After flying some minutes, the problem seems to be back.  :-(
2018-7-14
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