RTH causes Mavic Pro Crash
548 2 2018-7-17
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seanjkil
lvl.2
Flight distance : 4892 ft

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Hello, my Mavic Pro crashed when the RTH feature took control of it flying it into trees.  It seemed RTH immediately took over due to a low battery with no 10 second warning.   I'm hoping someone can look at the flight log and can confirm this happened.  I just synced the flight but I'm not sure what the next step is or if this is the right forum to inquire?

Thank you,
seanjkil
2018-7-17
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DJI Susan
Administrator
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Hi seanjkil, we're sorry to read the crash. Please kindly contact our support and start a case: https://www.dji.com/support If the unit is still under warranty period, we'll offer you a proper solution according to the data analysis result. If you encounter any difficulties during the process, please kindly offer your case number, we'd like to help.
2018-7-17
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ghostrdr
Second Officer
Flight distance : 1272723 ft
United States
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Don't know what happened but if you're still in the air at critically low battery levels, you're asking for trouble.
2018-7-18
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