closeyoureyes
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Problem solved !!! It had never updated the firmware correctly. But there was a lot to learn about so I thought I would share it for everyone.
BTW, Heliguy (brilliant support from them) and DJi Europe office in Amsterdam, thanks to the staff member who helped) me solve the issue but there are a few very important things to know:
I own a Phantom 3 4K - as many people have rightly said, its basically a standard model with a 4k camera, Lightbridge software and a few mods and odds from the advanced and professional models.
However, the aircraft does not update firmware like the standard does. The DJi Europe office was a little empty due to the time I called but the girl that was still helpful and told me what she knew to get me up and running but her advice to update the aircraft using the latest standard firmware was a bit confusing since there isn't a standard firmware download link on the DJi website. Matter of fact there isn't drop down in the menu for the Phantom 3 4K (come on, DJi, you need to get that updated) and there is also no link to download software/firmware update on a P3 4k page when you eventually do find it (again DJi, be good to get that web site updated).
Heliguy were kind of right when they told me to remove the MicroSD card and format it and put the new firmware bin file on the Micro SOD card using my PC (but where to get it)? but then to load the MicroSD card back into the aircraft camera chassis where it goes and then, basically, reboot the aircraft cold and it would find the .bin file in the root and install it. In essence that is what I did but there is a twist, as you'll read what happened. After following Heliguy's advice, I loaded the MicroSD and took a look at what was on it. Nothing. No data. No files. It was empty. No wonder the aircraft could not calibrate. It had no file to read. So, with no apparently obvious location for firmware to download, I did this...
1 I shut down and un-powered the aircraft by removing the battery and made sure it was cooled down.
2 Waited for the GPU unit to cool down under the belly of the 4K. Important. GPU units calibrate better cold.
3 I was using an iPad Mini (must be a cellular one, it needs to have GPS support - any wifi iPad won't work) but it said the firmware had been updated but it hadn't.
4 So I switched to using my iPhone 6. Downloaded the DJi Go app and installed it.
5 Then I switched on the control unit. Re-inserted the battery into the aircraft (making sure that I had replaced the SD card too). Then powered up the aircraft.
6 Set wi-fi to the Phantom 3's own wi fi. Turned on the APP on my iPhone. It found the control unit and then told me there was new firmware to download. I pressed the button to download it and ... Hallelujah!
7 After downloading the firmware I had to turn the wi fi back to the Phantom's wi fi and when the control unit and app had found the aircraft then press the button to update the firmware. It took about 12 minutes and made a series of D-DD sounds until it had installed. The button on the phone said finished and I then rebooted the aircraft and the control unit and app.
8 After checking that the two were paired and I had a signal for the Phantom Wi fi I then went to the app and found SENSORS and ran the IMU calibration.
FINALLY. It showed 1%, then 2, 3 etc. and installed. And to cut this long story short, I ended up having a flight as the sun went down. Everything seeming to run perfect. No issues.
There are several bits missing that DJi could learn from. One, is to update their website. Two is to make sure that they tell people what the Phantom 3 4K really is. What firmware it runs on. How to install it (I will even write a guide for them if they want). And last, (this is a wish). We need a good tech centre for support in the UK. DJI, please, help yourself and help us newbie's.
DJi, we love your products but support is king. |
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