QQRUCH
First Officer
Flight distance : 595518 ft
Spain
Offline
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Dear Stephen,
Copy below Dave's response (DJI customer Support). He does not answer the main question of the problem. Can it be a material problem? In this case, if this happens in flight, do you imagine what can happen? Dave has only said that it is out of warranty and that I must buy others.
Will you agree with me that it is not the best answer? I trust DJI and I am the first to say about the quality of the product, but this situation makes me doubt.
Thank's and best regards.
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Your request(#1265706)has been updated, please reply the email below.
Dave
Dave (Support)
7月30日 CST00:25
Dear Pablo,
We are very sorry to hear about the problem you are having with your DJI product and thank you for taking the time to contact us.
We apologize however Spark accessories doesn't have warranty so you will have to purchase new propellers for the aircraft.
Thank you for your patience and understanding.
You will receive an email survey two days after this email if not responded. If you happen to be away and won’t be able to answer this email timely, please disregard the survey and reply to us directly.
Best Regards
Dave
DJI Customer Support |
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