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DJI Googles Lense scratched
1878 15 2018-7-28
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trica de
First Officer
Flight distance : 1017123 ft
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Germany
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Hi guys - is there any way I can replace the Lenses in the DJI goggles? I scratched mine on the last trip.
What I found so far are the corrective lense but I would need just the standard lenses... hope somebody can help me !
2018-7-28
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DJI Paladin
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Hi there, sorry to hear that. I would suggest you contact our support team to start up a case and send it in for repair: (https://www.dji.com/support?site=brandsite&from=nav). We don't recommend fixing the goggles by yourself because it can void your warranty, Thanks for understanding.
2018-7-28
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trica de
First Officer
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Okay - let’s say it’s just the left and right Lense how much would that be? Are we talking about 50€-100€? More less ?
Edit if try to send DJI an email from https://www.dji.com/de/support/product/dji-goggles-re I cant select the Goggles ;(
2018-7-28
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rolling56
Captain
Flight distance : 138310 ft
United States
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Try this link and put in the info https://repair.dji.com/repair/price-inquiry
2018-7-28
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trica de
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rolling56 Posted at 2018-7-28 09:06
Try this link and put in the info https://repair.dji.com/repair/price-inquiry

many thanks - but the lense itself is not listed or I'm blind ;)
2018-7-28
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rolling56
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trica de Posted at 2018-7-28 10:02
many thanks - but the lense itself is not listed or I'm blind ;)

ya i didn't see it listed either but thought it might be part of another assembly that was listed? I don't have the goggles. ah well good luck.
2018-7-28
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trica de
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Flight distance : 1017123 ft
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Germany
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rolling56 Posted at 2018-7-28 11:25
ya i didn't see it listed either but thought it might be part of another assembly that was listed? I don't have the goggles. ah well good luck.

many thanks ! the link is really nice to have ! But still there is no way for me to select the goggles. I think I give them a call tomorrow and asked ;)

Update: I called the German DJI support they told me I can send it to repair it. So this is sorted ;)

2018-7-29
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Paul_IA
Captain
Flight distance : 4732283 ft
United States
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Just stumbled upon this. Link to the repair price is nice to have handy. Thanks for the link.
2018-8-5
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DJI Tony
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trica de Posted at 2018-7-29 02:32
many thanks ! the link is really nice to have ! But still there is no way for me to select the goggles. I think I give them a call tomorrow and asked ;)

Update: I called the German DJI support they told me I can send it to repair it. So this is sorted ;)

Hi, sorry for the late response, our team will evaluate your DJI Goggles and provided a quotation once it's done with the damage assessment. Please keep us posted in any case you need our help.
2018-8-6
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trica de
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Flight distance : 1017123 ft
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Germany
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DJI Tony Posted at 2018-8-6 11:11
Hi, sorry for the late response, our team will evaluate your DJI Goggles and provided a quotation once it's done with the damage assessment. Please keep us posted in any case you need our help.

sure will do ! thanks for the response!
2018-8-6
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DJI Tony
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trica de Posted at 2018-8-6 21:18
sure will do ! thanks for the response!

Thank you for the support.
2018-8-7
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natnatroswell
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United States
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rolling56 Posted at 2018-7-28 09:06
Try this link and put in the info https://repair.dji.com/repair/price-inquiry

This link will be very useful in the future. Thanks!
2018-8-8
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chris jhun
lvl.1
Flight distance : 52 ft
United Arab Emirates
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DJI Paladin Posted at 2018-7-28 05:23
Hi there, sorry to hear that. I would suggest you contact our support team to start up a case and send it in for repair: (https://www.dji.com/support?site=brandsite&from=nav). We don't recommend fixing the goggles by yourself because it can void your warranty, Thanks for understanding.

Do you have replacement lens now for Dji Goggles v2? Not the corrected version the standard ones
2021-9-15
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DJI Paladin
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Flight distance : 318 ft

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chris jhun Posted at 9-15 08:57
Do you have replacement lens now for Dji Goggles v2? Not the corrected version the standard ones

Hello, Chris. We don't have an available lens for the DJI Goggles V2. If you are having issues with your lens, we strongly suggest sending it to us for proper diagnostics. Thank you.
2021-9-17
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chris jhun
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Flight distance : 52 ft
United Arab Emirates
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DJI Paladin Posted at 9-17 02:55
Hello, Chris. We don't have an available lens for the DJI Goggles V2. If you are having issues with your lens, we strongly suggest sending it to us for proper diagnostics. Thank you.

I live in United Arab Emirates can you please guide me through the Process?
2021-9-29
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DJI Paladin
Super Moderator
Flight distance : 318 ft

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chris jhun Posted at 9-29 10:48
I live in United Arab Emirates can you please guide me through the Process?

Thank you for your response. You may contact our team at https://www.dji.com/support to start up a ticket for your unit. Thank you for your understanding and support.
2021-10-1
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