I recently had my phantom 4 pro obsidian fall from 93 metres into a river, needless to say I was devasted. Upon recovering the drone (after a few hours of looking) I sent it to the DJI repair centre in Melbourne.
The repair centre contacted me to say the drone would be replaced at no charge.
I was so relieved!!
The whole process right from the start to recieving a new drone back was fantastic!
I can honestly say this company have got it together when it comes to customer service.
I cannot fault them.
Thankyou DJI.

very nice!!  Glad you're getting it replaced!  Why did it fall out of the sky?

Why did it fall out of the sky?

Hi there,
To be honest I do not know.
I recently did have the drone fixed as I hit a tree (entirely my fault)
Was flying in sports mode in amongst trees

Shaynus Posted at 2018-7-28 17:42
Hi there,
To be honest I do not know.
I recently did have the drone fixed as I hit a tree (entirely my fault)

Try again only half the post was sent as I was on a mobile device...

Hi there,

  

To be honest I do not know.

  

I recently did have the drone fixed as I hit a tree (entirely my fault) Was flying in sports mode in amongst trees

  

The drone was fixed and sent back to me.

  

The second crash I was flying on a clear day with no wind, after about a 5 minute flight it plummeted from 93 metres, I had zero control.

  

Both times I have had a great experience with the service centte, so I thought I'd leave a bit of feedback

Hi Shaynus, thank you so much for sharing your experience, we will keep moving forward and provide a more professional service to you all. Hope you have a nice time with the drone. Should you have any questions in the future, please feel free to contact us at any time, we're glad to help.