Hi,

I didn't use my Drone for few weeks and it asked me to do the update, wich I did and failed.
-I use an Ipad mini. I don't have any other message than update failed and I sent the report 2 or 3 times. I restarted the drone and remote control many times, changed the battery too. I saw in the forum pressing the top right in the mobile app to get the firmware menu selection. I have tried to downgrade to previous versions all failed.
I remove the app reinstalled it, didn't help neither. I try to remove the sd card from the Mavic, nothing.

-I tried from my mac using the latest DJI asssistant: I cannot login because the random password doesn't show up and the drone is not detected. I changed the USB cable, reboot my computer reinstalled DJI assistant twice. Nothing happens only "waiting for backend to boot up"

I am in a remote location and very frustrated that I can't use it.
I saw some posts recommending to put the firmware directly on the sd card, any hints?

The drone is using FW 01.04.0300

Solved after opening the Asssistant many times I was finally able to login and run the FW update. Lesson learn: DO NOT update the fw from the mobile app.

Glad you got it sorted. I never had good luck using mobile to update. I always use my PC

Supashot Posted at 2018-8-4 09:11
Solved after opening the Asssistant many times I was finally able to login and run the FW update. Lesson learn: DO NOT update the fw from the mobile app.

Supashot
I agree with rolling56 about always updating from the PC. Mobil devices sometime loose connection when using Wi-Fi and most phones try using that instead of using a data plan.

Glad you got the firmware update.
Fly safe.

Hi, sorry if you have to experience this concern for updating the firmware, however, glad to know that you were able to sort the issue. Please keep us posted in any case you need our assistance. Thank you.