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DJI GO 4 app version 4.2.24 and flight records
1135 17 2018-8-6
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Texas Tornado
lvl.4
Flight distance : 1697526 ft
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Ever since I updated my DJI GO 4 app to version 4.2.24, I am unable to sync my flight records.  The sync gets to about 10% then displays the message “Sync Failed.  Retry”. Not sure if there are any flight issues because I haven’t flown since updating the app.
2018-8-6
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DJI Gamora
Administrator

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Hi, thanks for reaching DJI Forum. We do apologize if you are having issues with syncing the flight records. May I ask when was the last update you performed on your aircraft and the remote? The aircraft should be at 1000 and the remote controller should be at 0500 version. I will also provide a video which will give you the guide for a step by step process. If you have some more issues and concerns kindly reach us. We're here to help you. Thank you.


2018-8-6
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Texas Tornado
lvl.4
Flight distance : 1697526 ft
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This is my current info.
FF6F9BDB-4F01-4AC1-AEB7-E30360BA5A50.png
2018-8-6
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Texas Tornado
lvl.4
Flight distance : 1697526 ft
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DJI Gamora Posted at 2018-8-6 11:22
Hi, thanks for reaching DJI Forum. We do apologize if you are having issues with syncing the flight records. May I ask when was the last update you performed on your aircraft and the remote? The aircraft should be at 1000 and the remote controller should be at 0500 version. I will also provide a video which will give you the guide for a step by step process. If you have some more issues and concerns kindly reach us. We're here to help you. Thank you.

See above picture.
2018-8-6
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Greg F
Captain
Flight distance : 656955 ft
Australia
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I can't sync either.     I read a few ppl are having same issue.
2018-8-6
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pmshop
Captain
Flight distance : 5491289 ft
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DJI Gamora Posted at 2018-8-6 11:22
Hi, thanks for reaching DJI Forum. We do apologize if you are having issues with syncing the flight records. May I ask when was the last update you performed on your aircraft and the remote? The aircraft should be at 1000 and the remote controller should be at 0500 version. I will also provide a video which will give you the guide for a step by step process. If you have some more issues and concerns kindly reach us. We're here to help you. Thank you.

It is related to DJI GO 4 app to version 4.2.24 DJI Gamora

Working fine before the new app was released.

I have my thread too:
https://forum.dji.com/forum.php? ... p;page=1#pid1500945
2018-8-6
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pmshop
Captain
Flight distance : 5491289 ft
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**UPDATE**  Service RESUMED syncing as of 0445 Central Daylight Time 7AUG18
2018-8-7
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DJI Tony
Administrator

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Hi, thanks for the response. Please try to check if you can sync your flight records. Kindly keep us posted in any case that the issue will persist. Thank you.
2018-8-7
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Texas Tornado
lvl.4
Flight distance : 1697526 ft
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It works now.  Thank you.
2018-8-7
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Klaus W.
Captain
Flight distance : 118366 ft
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Are you logged in? (Equipment page, burger menu, flight records)
2018-8-8
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DJI Gamora
Administrator

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Texas Tornado Posted at 2018-8-7 21:45
It works now.  Thank you.

Thank you as well. Keep us posted if you still need help. Have a safe flight always.
2018-8-9
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Texas Tornado
lvl.4
Flight distance : 1697526 ft
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Klaus W. Posted at 2018-8-8 09:31
Are you logged in? (Equipment page, burger menu, flight records)

Yes I was logged in.
2018-8-9
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Texas Tornado
lvl.4
Flight distance : 1697526 ft
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DJI Gamora Posted at 2018-8-9 01:19
Thank you as well. Keep us posted if you still need help. Have a safe flight always.

Thank you for your help.
2018-8-9
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Texas Tornado
lvl.4
Flight distance : 1697526 ft
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Greg F Posted at 2018-8-6 14:32
I can't sync either.     I read a few ppl are having same issue.

Greg, Is yours working now too?
2018-8-9
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Greg F
Captain
Flight distance : 656955 ft
Australia
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Texas Tornado Posted at 2018-8-9 08:39
Greg, Is yours working now too?

Yes all good now.   It was only a day or two it wasn't working.
2018-8-9
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yj1
lvl.1
Flight distance : 348576 ft
France
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The same problem comes back again today...
Impossible to sync.
DJI: please fix it as soon as possible.
THanks.
2018-9-11
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Junior SBC
Captain
Flight distance : 458701 ft
Brazil
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Here is the same problem.

DJI Go 4.3.0 Android
Last firmware (remote and aircraft)

2018-9-11
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Junior SBC
Captain
Flight distance : 458701 ft
Brazil
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Tested today. Here, sync is ok now.

Thanks all

2018-9-12
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