DJI Susan
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liren Posted at 2018-8-13 03:27
Hi Susan, thank you for your prompt response.
From what I understand, the company which handles the warranty (ECS Malaysia) has already shipped my drone to DJI China with following details:
Received with thanks! I managed to get the new case number via the SN, there are some points need to be clarified:
1. Upon checking the flight data, the drone had experienced 2 crashes and the data analysis was conducted based on the first crash. The performance cannot be ensured after the first crash, please kindly note and understand.
2. You can see from the below screenshot, the red line is the GPS signal quality, and the purple line represents the number of satellites. It is normal to drift when the GPS signal quality is 2, while the drone crashed between 2 and 3.
When the aircraft worked in the edge of the GPS mode(GPS signal 2), aircraft will drift in this situation, because aircraft positioning function is not able to work in this situation, it needs the pilot to control the aircraft in every moment for maintaining the position.
We're sorry that we cannot offer you warranty service in this kind of situation. As the drone was badly damaged, most parts need to be replaced, you can find the price list on our website: https://repair.dji.com/repair/price-inquiry Hope for your understanding.
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