Gimbal Problem ? Any solution ?
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599 10 2018-8-14
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ikss
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Flight distance : 6257 ft

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Poland
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  1#
Had anyone problem like this, , and has solution for this ?




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2018-8-14
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DJI Natalia
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  2#
Hi there, I do apologize for the inconvenience and trouble caused. May I know what's the model of your drone? Can you please try to calibrate your gimbal? If you have other concern, please let us know. Thank you.
2018-8-14
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ikss
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Flight distance : 6257 ft

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Poland
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  3#
DJI Natalia Posted at 2018-8-14 11:52
Hi there, I do apologize for the inconvenience and trouble caused. May I know what's the model of your drone? Can you please try to calibrate your gimbal? If you have other concern, please let us know. Thank you.

Phantom Standard 3 - I have calibrate gimbal. After calibration i had information everything are ok. Unfortunately this doesn't help.
2018-8-14
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ikss
New
Flight distance : 6257 ft

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Poland
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  4#
Phantom Standard 3 - I have calibrate gimbal. After calibration i had information everything are ok. Unfortunately this doesn't help.
2018-8-14
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ikss
New
Flight distance : 6257 ft

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Poland
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  5#
Phantom Standard 3 - I have calibrate gimbal. After calibration i had information everything are ok. Unfortunately this doesn't help.
2018-8-14
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DJI Natalia
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  6#
ikss Posted at 2018-8-14 11:59
Phantom Standard 3 - I have calibrate gimbal. After calibration i had information everything are ok. Unfortunately this doesn't help.

Hi, thank you for your response. May I know if you are getting an error message after the issue? Also, may I know if your firmware is updated to the latest version? Thanks.
2018-8-14
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ikss
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Flight distance : 6257 ft

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Poland
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No error messages, App ver. 3.1.43 , Version 1.9.20, Basic Fly Safe Database 01.00.01.07
2018-8-14
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ikss
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Flight distance : 6257 ft

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Poland
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  8#
There is any other test except gimbal calibration, that i can be sure it work properly ? I'm not sure it work properly in horizontal position - left - right, looks like hmmm...  too loosely.
2018-8-14
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ALABAMA
First Officer
Flight distance : 10442687 ft
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United States
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  9#
Check your ribbon cable for dents, or loose connections
2018-8-14
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DJI Natalia
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  10#
ikss Posted at 2018-8-14 13:09
There is any other test except gimbal calibration, that i can be sure it work properly ? I'm not sure it work properly in horizontal position - left - right, looks like hmmm...  too loosely.

Hello there. Can you please try to check the cable of your gimbal? If you think that there's no problem with it, I highly suggest you send it in for repair for us to analyze the real problem. You may email us at support@dji.com to start up a case. Should you have further question, please let us know. Thank you.
2018-8-16
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Superdad
lvl.1
Flight distance : 386194 ft

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  11#
Maybe its a lose/Broken Roter so its letting your gimbal move freely
2018-8-17
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