Phantom 3 SE crashed
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1092 4 2018-8-18
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  1#
Hello everyone,

today I had really bad day. I wanted to show my drone to my granparents, but my drone crashed from +- 5 meters when I wanted to land...
It seems everything is okay, but the cover has cracks. Can you tell me what happened? Here's the log.
Did I lose my warranty?

Thank you for answer.

Have a nice day.

-97.702 :     703 [LED] changed: normal led
-97.360 :     720 set_get_real_name_info
-97.360 :     720 get_real_name_info:ad
-97.280 :     724 set_get_real_name_info
-97.280 :     724 set_real_name_info,data: 1534609480, flag: ad, len:27 14
-97.020 :     735 [FDI AHRS[1]]mxyz)compass stuck!!!
-93.162 :     928 48.7911811 14.4563320 594.74 First Home Point
-93.162 :     928 [whitelist]invalid flash key
-93.162 :     928 [whitelist]data len invalid
-93.162 :     928 > whitelist inited [0]
-93.162 :     928 [whitelist]>test data injected
-93.142 :     929 airport limit data need update[1096071196][1610612736]
-93.042 :     934 [LED] changed: set home
-91.542 :    1009 [LED] changed: normal led
-25.322 :    4320 [LED] changed: rc completely lost
-18.722 :    4650 [LED] changed: normal led
-7.580 :    5207 sub_cmd:9,data_len:14
-7.580 :    5207 MONITOR_CHECK_UUID_SET status:1
-7.580 :    5207 sub_cmd:10,data_len:15
-7.580 :    5207 set app type:1
-6.600 :    5256 [BAT][APP->BAT] ACTIVATION_VERSION!
-6.480 :    5262 [BAT][APP->BAT] NEW_ACTIVATION_GET!
-3.060 :    5433 set_get_real_name_info
-3.060 :    5433 get_real_name_info:ad
-2.982 :    5437 set_get_real_name_info
-2.980 :    5437 set_real_name_info,data: 1534609575, flag: ad, len:27 14
-.062 :    5581 [M.Start]REQ_RC_NORMAL
-.062 :    5581 [Ctrl<2>] REQ_RC_COMMAND ENGINE_START ctrl_engine_start
-.042 :    5582 [IOC.CL ] 141.6 Degree
-.042 :    5582 [TO.ALT ] 576.930054
-.042 :    5582 48.7911820 14.4563463 596.93 Home Point
1.338 :    5651 [LED] changed: set home
1.958 :    5682 [Ctrl<2>] REQ_RC_COMMAND ASST_TAKEOFF_HOLD ctrl_asst_takeoff
2.838 :    5726 [LED] changed: normal led
3.978 :    5783 CTRL reset all by assisted takeoff finish
3.998 :    5784 [Ctrl<1>] REQ_RC_NORMAL ATTI_HOLD ctrl_gps_atti
68.238 :    8996 [M. Stop]landing.RC_Thr
68.238 :    8996 Motor Start  1 Total   68.30
68.238 :    8996 CTRL reset all by motor stopped
70.278 :    9098 iwdg_set_max_timeout befor set swdg_timeout(0x00000120)!
70.278 :    9098 iwdg_set_time_out time_out(0x00000ffa)!
70.278 :    9098 iwdg_set_swdg_time_out time_out(4090) set g_swdg_timeout_max(0x000007ab) ||
77.058 :    9389 [M.Start]REQ_RC_NORMAL
77.058 :    9389 [Ctrl<2>] REQ_RC_COMMAND ENGINE_START ctrl_engine_start
77.078 :    9390 [TO.ALT ] 578.669617
77.078 :    9390 48.7912608 14.4563608 598.67 Home Point
77.718 :    9422 [LED] changed: set home
79.078 :    9490 [Ctrl<2>] REQ_RC_COMMAND ASST_TAKEOFF_HOLD ctrl_asst_takeoff
79.218 :    9497 [LED] changed: normal led
111.778 :   11125 CTRL reset all by assisted takeoff finish
111.798 :   11126 [Ctrl<1>] REQ_RC_NORMAL ATTI_HOLD ctrl_gps_atti
204.678 :   15770 [Ctrl<10>] REQ_RC_GO_HOME NAVI_GO_HOME ctrl_navi_go_home
240.918 :   17582 [LED] changed: rc completely lost
241.718 :   17622 [LED] changed: normal led
244.818 :   17777 [Ctrl<10>] REQ_RC_GO_HOME AUTO_LANDING_HOLD ctrl_auto_landing
245.300 :   17801 sub_cmd:10,data_len:15
245.300 :   17801 set app type:1
245.300 :   17801 sub_cmd:9,data_len:14
245.300 :   17801 MONITOR_CHECK_UUID_SET status:1
246.520 :   17862 sub_cmd:9,data_len:14
246.520 :   17862 MONITOR_CHECK_UUID_SET status:1
250.958 :   18084 [LED] changed: rc completely lost
251.358 :   18104 [LED] changed: normal led
253.660 :   18219 sub_cmd:9,data_len:14
253.660 :   18219 MONITOR_CHECK_UUID_SET status:1
253.680 :   18220 set_get_real_name_info
253.680 :   18220 get_real_name_info:ad
257.560 :   18414 set_get_real_name_info
257.560 :   18414 get_real_name_info:ad
263.178 :   18695 CTRL reset all by App Go-Home Exit
263.198 :   18696 [Ctrl<1>] REQ_RC_NORMAL ATTI_HOLD ctrl_gps_atti
318.258 :   21449 [M. Stop]landing.RC_Thr
318.258 :   21449 Motor Start  2 Total  309.50
318.258 :   21449 CTRL reset all by motor stopped
320.298 :   21551 iwdg_set_max_timeout befor set swdg_timeout(0x00000120)!
320.298 :   21551 iwdg_set_time_out time_out(0x00000ffa)!
320.298 :   21551 iwdg_set_swdg_time_out time_out(4090) set g_swdg_timeout_max(0x000007ab) ||
333.958 :   22185 [LED] changed: rc completely lost
336.980 :   22336 Battery power off


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2018-8-18
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DJI Natalia
Administrator

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  2#
Hi there, we're sorry to read the crash. I highly suggest you send it in for repair. You may start up a case online: https://repair.dji.com. You can also contact our support team by dialing +1 (818) 235 0789 for further assistance. Should you have other concern, please let us know. Thank you.
2018-8-18
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Mark The Droner
First Officer
Flight distance : 2917 ft
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United States
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  3#
Sorry for your troubles.  Please upload your log to this site and then paste the new link back here.  Somebody will try to diagnose it.

http://www.phantomhelp.com/LogViewer/Upload/

site credit:  msinger
2018-8-18
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Hellsgate
Second Officer
Flight distance : 1991555 ft
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Australia
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  4#
What you have posted is not the flight log file.
Please follow MTD's advice and upload the correct log file then we may be able to assist in finding out what whent wrong.
2018-8-18
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jacksonnai
Captain
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  5#
Sorry for the crash mate
2018-8-21
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