So, I’ve been quotes on my Mavic Pro Platinum’s repair, and I have paid it, but how do I know if the payment went through? Nothing has seemed to change and I haven't received any email. Do you know what happens after paying DJI?

What’s the timeframe?

Sorry for the inconvenience. Can you provide your case number so that I can check it on my end? Thanks for your support.

DJI Paladin Posted at 2018-8-22 06:46
Sorry for the inconvenience. Can you provide your case number so that I can check it on my end? Thanks for your support.

Thanks for responding!
The repair number is CAS-2101938-Z1Z7T0

hallmark007 Posted at 2018-8-22 06:41
What’s the timeframe?

Hi there, for the time frame it will take 24-48hrs upon approval of the payment once the payment being approved you will be notified about it.

fansbfd46218 Posted at 2018-8-22 07:58
Thanks for responding!
The repair number is CAS-2101938-Z1Z7T0

Hi there, thanks for the case number, upon checking the case, the payment has been confirmed, our repair center will get it repaired/replaced as soon as possible, hope you will get it back soon.