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459 6 2018-8-27
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Pippocze
lvl.2
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I just bought brand new Mavic Air,everything works,camera moves,i did fly already but on my Samsung s5mini i cant see he live video,i cant still record and it will save on card,but im not see live image.DO i need some newer phone?Is it good idea to buy tablet?Any recommend one?Thanks
2018-8-27
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DJI Stephen
Super Moderator

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Hi there, thank you for reaching out and we're very sorry for the inconvenience that you have faced. Regarding with your Concern may I ask what Is the Aircraft status on the top left of the screen when on the camera view? Are you having the Disconnected in Gray?
2018-8-28
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Amjad1983
Second Officer
Flight distance : 310489 ft
United Arab Emirates
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I advise you to buy new device  to let you enjoy it completely
https://www.phantomhelp.com/Tips ... go-updated-daily.18
2018-8-28
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Ken Storm
First Officer
Flight distance : 73888 ft
United Kingdom
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Is this not a repeat question (https://forum.dji.com/thread-163750-1-1.html).

Looks like you have done the extract SD card and see if it has images stored. Better phone/tablet required i'd say, but before you do that borrow one just to confirm.
2018-8-28
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GDL
First Officer
Flight distance : 1498789 ft
Hong Kong
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Try install DJI Go version  below 4.3.
2018-8-28
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CoreyB10
Captain
Flight distance : 204803 ft
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United Kingdom
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Amjad1983 Posted at 2018-8-28 07:30
I advise you to buy new device  to let you enjoy it completely
https://www.phantomhelp.com/Tips/best-tablets-and-phones-for-dji-go-updated-daily.18

Android has never been the best platform to use on any DJI craft in honesty.
2018-8-28
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3-D
Captain
Flight distance : 517598 ft
United States
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CoreyB10 Posted at 2018-8-28 08:58
Android has never been the best platform to use on any DJI craft in honesty.

Android has worked fine for me for the past 4 months.  I started with a Note 4 Edge on my Mavic Air.  then when i wanted a tablet, I got the Samsung Tab S.  Since my fleet is also growing, i picked up an iPad mini 4 (got it really cheap)  

Now I the Samsung Note 4 is dedicated to the Tello, the Samsung Tab S is dedicated to the Phantom, and the iPad Mini 4 is dedicated to the Mavic Air.  I have actually had less issues with the Android devices than the iPad.

@Pippocze, as you can see, you can choose a plethora of devices.   If you choose to upgrade your device, just make sure whatever you pick is on the approved devices list.

but in terms of troubleshooting, I would start by replacing the cable that you are using to connect the controller to the phone.
2018-8-28
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