Hi there!

Unfortunately I lost my valid and functional license for ProRes / CDNG after a repair at DJI. I have already done a downgrade of the firmware and factory reset - unfortunately without success.

Does anyone have any other tips?

Thank you!

Hi JBHDJI, we're sorry for the inconvenience. Could you offer the last repair case number and the screenshot of  ProRes/CDNG, we'd like to check the exact status and try our best to help you.

DJI Susan Posted at 2018-8-31 19:38
Hi JBHDJI, we're sorry for the inconvenience. Could you offer the last repair case number and the screenshot of  ProRes/CDNG, we'd like to check the exact status and try our best to help you.

Hi Susan,

Before repairing the Inspire2 I had no problems with the license - everything went well.
On my repair form was still stuck on a post-it on the "license" draufstand .. Has an employee forgot something ..?!


I'll send you the pictures from Assistant2 / OSX here.

My setup is:
Inspire 2 (V. 01.02.0200), Serial: 0A0LDCE00300PS
X5s & X7 (new)
240 SSD
480 SSD
Cendence & Crystalsky
Stock-Remote & Crystalsky

Many thanks for the help!

Jean

JBHDJI Posted at 2018-9-1 01:52
Hi Susan,

Before repairing the Inspire2 I had no problems with the license - everything went well.

Hi JBHDJI, thanks for the details, we will verify with the related team of the exact status and keep you updated on Monday, sorry again for the inconvenience caused and thanks for your patience.

Update: Please check my PM, thank you.