mavic pro crash 2 minutes after update
556 7 2018-9-3
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ngd
lvl.1
Israel
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Hello
my mavic pro crash 2 minutes after update  
I would like to find out who else has happened?
in Saturday night at the beginning of the use of mavic I received a notification for an update
I made the update, and after the update ended I went into the app, checked everything was fine, fixed the location  (back home.)
I flew the mavic up and just 2 minutes at  height of 89 meters
The mavic started spinning around itself in circles and collapsed down Fell from a height of 89 meters!
The camera broke / the legs broke / the wings broke!
When I got to mavic To pick it up, I saw that one of the engines was really hot
What do you do
How do I issue the flight log to send to the company!

2018-9-3
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Charissa
First Officer
Flight distance : 689334 ft
South Africa
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Post the flight log here. The guys that knows how that things work, will go through it and give you a idea what could have happened. Sad news man, hope you get sorted.
2018-9-3
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ngd
lvl.1
Israel
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Hi thank you
How do i download the log file ?
Will DJI compensate me for the problem?
The product crashed, the repair cost more than $ 900 ....
2018-9-3
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gnirtS
First Officer
Flight distance : 5712575 ft
United Kingdom
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Did you recalibrate after the update?
2018-9-3
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ngd
lvl.1
Israel
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I normally signed in to the app I checked that the parameters were fine
I've updated - back home point
2018-9-3
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Charissa
First Officer
Flight distance : 689334 ft
South Africa
Offline

http://www.phantomhelp.com/LogViewer/Upload/
Upload your flight log to this above. I can not help you with it, but sure someone, or DJI will have a look at it.
If the drone is under warranty, and it was not a pilot error, i am sure that you would compensate you for it. First things first though. They need to know what went wrong.
2018-9-3
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ngd
lvl.1
Israel
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Thanks a lot for the help
I'll do it ...
2018-9-3
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DJI Tony
Administrator

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Hi, Sorry for the troubles that it caused. Please sync your flight records using the DJI GO 4 app and contact our support for further investigation. Again, we're sorry about what happen on your drone. Kindly see the link below.

www.dji.com/support
2018-9-4
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