Did DJI support pay serious attention to their customer enquiry? Please see below from my original message and DJI support reply. And feel free to comment as I don't even think the support read my original message at all before jump to conclusion with below reply.
Below my original enquiry in blue
I just got my Mavic 2 Pro last week. And the flights yesterday scared me have to write to support for an answer. Please noted although my M2P has not been crashed nor damaged. But it can end up in this direction if I have not switch off the controller immediately during flight. Please see below dropbox links for the directory store my flight logs and all the way screen recording. I am using iPhone X to connect with M2P RC and all app and firmware update to the latest. This is a 16mins flight and I marked below for the timelines troubles happened. https://www.dropbox.com/s/g144vdkuatz7kwm/MP2%20flight%20data%20disordered%202%20Sept%202018.mov?dl=0 at 3min 1.) antenna. notice in fact this antenna notice happen in all my flight which I don’t usually get from Mavic Pro or Air. This situation usually happen when I use the mod directional antenna when fly over 3km, but now this happened to M2P with distance less than 2km and consider the M2P controller is not directional so this is really strange. 2.) Tried to touch point of interest in Smart flight, but no response and DJI go 4 just suddenly quit itself. My first time need to switch off the controller and make sure M2P trigger RTH. at 9:28min Flight distance of telemetry data start freeze up at 2203m. The drone stay in the same position on the map but it is actually moving. at 10:27min DJI Go 4 hang and jump right back out with disconnected indication show with M2P. My second time have to switch off the controller and make sure M2P is in RTH. at 11:50min Flight distance of telemetry data frozen again at 1269m and suddenly the distance shrink to 867m at 12:26min.
And DJI support reply in Red
Apologies for the inconvenience that you experience. Regarding what happened to your drone. It could be that you are losing signal because you are too near to the windmill, the tower has a strong magnetic interference that affects the performance of the drone. I would like to suggest flying your drone to a different place within the same distance. Try to fly it without magnetic interference so that the signal coming in and out from the drone won't interfere.
Thank you for choosing DJI. You will receive an email survey two days after this email if not responded. If you happen to be away and won’t be able to answer this email timely, please disregard the survey and reply to us directly.
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