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Transferring ownership
14654 16 2018-9-7
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Pootercat
lvl.2
Flight distance : 418284 ft
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Is there a procedure for transferring ownership of a drone? I am going to give my Mavic air to my son now that I have a Mavic Pro and Mavic 2 zoom.
Of course there is my Spark and P4Pro too.  How do I clear it of my name?


2018-9-7
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EdisonW1979
First Officer
Flight distance : 1535679 ft
Canada
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I'm actually interested in this too, but not only for name transfer, but also about the warranty, DJI Care Refresh... Is that transferable to a new owner as well?

Anyone have any insight on that?
2018-9-7
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HedgeTrimmer
Captain
United States
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I am interested from aspect of ensuring personal information does not get passed on.   Along with transferred devices being assigned new Serial numbers, to ensure there is no association with previous owner.  

Don't want new owner breaking the law, resulting in FBI performing a No-Knock Search and Arrest at wrong house at 2:30am.
2018-9-7
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BrandonBelew
lvl.1

United States
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Delete the drone from your https://faadronezone.faa.gov/#/ account,  register it under the new user.   Would assume it would generate a new registration code to keep the government happy.  

Per previous posts the DJI Refresh is tied to the device serial number and there is no need to transfer it.  The new owner can make a claim on it.
2018-9-7
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi Pootercat, the activation account of the drone cannot be changed, but it will not affect the warranty service, the warranty period for a product starts on the day such product is delivered, please transfer the proof of purchase to the new owner. Please let us know if you have further concern.
2018-9-7
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DJI Mindy
Administrator
Flight distance : 7 ft
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EdisonW1979 Posted at 2018-9-7 17:18
I'm actually interested in this too, but not only for name transfer, but also about the warranty, DJI Care Refresh... Is that transferable to a new owner as well?

Anyone have any insight on that?

Hi Edison, the warranty period for a product starts on the day such product is delivered, please transfer the proof of purchase to the new owner, the warranty will not be affected.
For the DJI Care Refresh, it is bound to the serial number, you will just need to transfer the email of the service agreement (if it is purchased from the online store) or the DJI Care Refresh activation card (if it is purchased from the dealer) and the proof of purchase.
Please let us know if you have further concern, thank you.
2018-9-7
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EdisonW1979
First Officer
Flight distance : 1535679 ft
Canada
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DJI Mindy Posted at 2018-9-7 20:10
Hi Edison, the warranty period for a product starts on the day such product is delivered, please transfer the proof of purchase to the new owner, the warranty will not be affected.
For the DJI Care Refresh, it is bound to the serial number, you will just need to transfer the email of the service agreement (if it is purchased from the online store) or the DJI Care Refresh activation card (if it is purchased from the dealer) and the proof of purchase.
Please let us know if you have further concern, thank you.

Hello Mindy,

Thank you VERY much for your response!

Truthfully, that was the first factual and useful response I have received on this forum from a DJI staff member, and am thankful you are here!

Good to know the warranty is bound to the serial number of the aircraft. I have all documentation and emails pertaining to the purchase and DJI Care Refresh, so will make sure to provide any potential new owner with that information upon ownership transfer.

Thanks again!
2018-9-8
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hallmark007
Captain
Flight distance : 7573458 ft
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You cannot clear your name , if you are purchasing a new drone then you will just activate your new drone to your present dji account.
If you want to hand on your drone to your son, then he just needs to open an account with dji, download dji go4 app sign in and he can fly your drone, all new flight records will now be in his name.
You can sync all your previous flights, then delete, but there is no way to delete the totalflight history from the drone.
It’s all pretty straight forward , there will be no comeback to you because of your sons activities as drone will be now flown under his account.
2018-9-8
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Picanoc Jack
Captain
Flight distance : 7107759 ft
Canada
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good info Hallmark thanks for the info
2018-9-8
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DJI Mindy
Administrator
Flight distance : 7 ft
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EdisonW1979 Posted at 2018-9-8 13:02
Hello Mindy,

Thank you VERY much for your response!

You are very welcome, Edison, glad to know it helps, please let us know if you have any further concern.
2018-9-10
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fans639400e3
New

United States
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I was given a phantom 4 drone! Is there a contact number for transfering ownership to me? Don't know much about drones but want to learn to use it
2020-7-3
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A J
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fans639400e3 Posted at 7-3 11:41
I was given a phantom 4 drone! Is there a contact number for transfering ownership to me? Don't know much about drones but want to learn to use it

No - read Hallmarks reply in post 11 which says it all.
2020-7-3
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Wanderer707
lvl.2
Flight distance : 42562 ft
United States
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I bought a smart controller from an individual. The SC is still under warranty. I have been using the smart controller with my mavic air 2 without any problems; however, I'd like to make sure DJI acknowledges I am the new owner. I'll appreciate the help of a DJI person.
2020-10-7
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Robert20
Second Officer
Flight distance : 976798 ft
Netherlands
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Hypothetical, but suppose the following. My drone and gear (covered by Care Refresh) is lost or stolen and is completely registered by another one. What can I do?
2020-11-22
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Ozzy Stone
lvl.1

Canada
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hallmark007 Posted at 2018-9-8 13:30
You cannot clear your name , if you are purchasing a new drone then you will just activate your new drone to your present dji account.
If you want to hand on your drone to your son, then he just needs to open an account with dji, download dji go4 app sign in and he can fly your drone, all new flight records will now be in his name.
You can sync all your previous flights, then delete, but there is no way to delete the totalflight history from the drone.

Thanks for explaining it,
Do you know if  the same applies when you sold it to someone else?

Thanks
2020-12-22
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hallmark007
Captain
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Ozzy Stone Posted at 12-22 22:23
Thanks for explaining it,
Do you know if  the same applies when you sold it to someone else?

YES exactly the same...
2020-12-26
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Im913mostwanted
lvl.2
Flight distance : 4068829 ft
United States
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hallmark007 Posted at 2018-9-8 13:30
You cannot clear your name , if you are purchasing a new drone then you will just activate your new drone to your present dji account.
If you want to hand on your drone to your son, then he just needs to open an account with dji, download dji go4 app sign in and he can fly your drone, all new flight records will now be in his name.
You can sync all your previous flights, then delete, but there is no way to delete the totalflight history from the drone.

in that case you just stated; very similar to me selling my old Mavic Mini to a friend; and they dont know nor care about the coverage... I know it is bound to serial number; but what I perceive you as saying is that  if I just log in from the brand new mini 2 just unwrapped; and sign in; will the coverage move over.......? or, is there any way )since its still within the year of me buying it), will I be able to transfer it over to my mini 2; or am I up schitts creek....?

Thanks, fellas!
2021-5-20
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