EdisonW1979
 First Officer
Flight distance : 1535679 ft
Canada
Offline
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DJI Mindy Posted at 2018-9-7 20:10
Hi Edison, the warranty period for a product starts on the day such product is delivered, please transfer the proof of purchase to the new owner, the warranty will not be affected.
For the DJI Care Refresh, it is bound to the serial number, you will just need to transfer the email of the service agreement (if it is purchased from the online store) or the DJI Care Refresh activation card (if it is purchased from the dealer) and the proof of purchase.
Please let us know if you have further concern, thank you.
Hello Mindy,
Thank you VERY much for your response!
Truthfully, that was the first factual and useful response I have received on this forum from a DJI staff member, and am thankful you are here!
Good to know the warranty is bound to the serial number of the aircraft. I have all documentation and emails pertaining to the purchase and DJI Care Refresh, so will make sure to provide any potential new owner with that information upon ownership transfer.
Thanks again! |
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