Having issues with Pilot app crashing. Android 5.0.2, Samsung Galaxy Tab A, 80+ flights (no issues), P3P received May 6th.
(LA is Monday through Friday-9-5)
The app crashed 3 times - lucky p3 in sight at the time. Still had control, but no data.
I know that this device is not supported according to DJI, however most that are flying are not either.
Contacted DJI 24-hour support and received this (via live chat):
The Pilot app has stopped 3 times now. The message from the Android tablet is: "Unfortunatelly, the process com.google.process.gapps has stopped"
In order to provide you with the fastest and most effective service, our Support Team in LA is taking charge of the after-sales service for customers from North America. If you need any support concerning the product, please feel free to contact our North American regional office for help.
The contacts of our North American regional office are as follow:
Email: us.support@dji.com
Phone: +1 (818) 235 0789
Mon-Fri 9:00 am - 5:00 pm (PST)
We apologize if this change has caused any inconvenience to you and really appreciate your understanding and cooperation.
20:35:50
That's NOT 24 hour support!!!!
20:37:21
Thank you for contacting DJI Technical Support.
As I am sure you can appreciate, we received many requests for technical information and as a result are not able to provide instant replies. Please be assured that your request is being dealt with and a reply will be sent ASAP.
Thank you for your understanding.
您好,感谢您联系大疆创新技术支持,
您的咨询信息我们已经受理。由于目前正处于技术咨询高峰,未能立即回复您,十分抱歉。
我们将会尽可能快地为您提供技术支持服务。
感谢您的理解和支持。
20:39:13
We are support team in China
In order to provide you with the fastest and most effective service, our Support Team in LA is taking charge of the after-sales service for customers from North America ***********
Any suggestions? Uninstall, reinstall the app? I had erased the cache as recommended by a google search on the error prior to the last flight.
Thanks
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