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Osmo+ Dead will not turn on
454 7 2018-9-19
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Asidhowz
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Ireland
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Having had a number of issues with the Osmo+ That myself and my wife bought 1 year ago we are now faced with a completely dead device, we bought the device in Iran where my wife is from, and have left there now and will not be returning anytime soon, we work as videographers, on the road quite a lot, we use many other dji devices and have a  mavic pro with whatvseems like dead pixels on the sensor, but thats for another thread,suffice to say we are extremely disappointed overall with this Osmo+ when it worked it was great, we mainly used it for stable slow mo shots.
I have no idea what we should do now as it is sitting here completely dead, i cleaned the contacts as suggested in another thread, tried different batteries and nothing works, please can someone advise me on the best course of action as we are not rich and rely on income from work we do with our cameras, this device was a snice addition toniur kit but its now dead. Many thanks in advance for advice as to what we should do, very stressed here.
2018-9-19
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DJI Tony
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Hi, Sorry for the inconvenience that it caused. Since you've mentioned that you were able to use multiple batteries and the Osmo+ is still not responding. I would recommend sending the unit to our facility or you can check our recommended service centers as well for you to send the unit. Please refer to the link below.

https://www.dji.com/service/repair/centers
2018-9-23
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Asidhowz
lvl.2

Ireland
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DJI Tony Posted at 2018-9-23 15:31
Hi, Sorry for the inconvenience that it caused. Since you've mentioned that you were able to use multiple batteries and the Osmo+ is still not responding. I would recommend sending the unit to our facility or you can check our recommended service centers as well for you to send the unit. Please refer to the link below.

https://www.dji.com/service/repair/centers

Hi there Tony, Thanks for the reply, We are in Ireland and there are no service centers showing up in the link you posted, can you please advise? we are really stuck here without it!
Thanks again
2018-9-24
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DJI Tony
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Asidhowz Posted at 2018-9-24 06:22
Hi there Tony, Thanks for the reply, We are in Ireland and there are no service centers showing up in the link you posted, can you please advise? we are really stuck here without it!
Thanks again

Hi, Thanks for your response. Could you please send via PM the SN of your Osmo+ together with your email that you used when you activated this unit? Kindly let us know for further assistance.
2018-9-24
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Asidhowz
lvl.2

Ireland
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DJI Tony Posted at 2018-9-24 08:42
Hi, Thanks for your response. Could you please send via PM the SN of your Osmo+ together with your email that you used when you activated this unit? Kindly let us know for further assistance.

Hi Tony, will do that now, just wondering which number is the serial number, is it the ones on the base?
We left our box behind in Iran and it a nightmare for her dad to send the box to Ireland at the moment from Iran as things are not good there.
2018-9-27
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DJI Tony
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Asidhowz Posted at 2018-9-27 03:43
Hi Tony, will do that now, just wondering which number is the serial number, is it the ones on the base?
We left our box behind in Iran and it a nightmare for her dad to send the box to Ireland at the moment from Iran as things are not good there.

Hi, Thanks for your reply and I was able to check your unit that was purchased in Iran, however, since you're located now in Ireland then I would recommend sending an email to support@dji.com. Please include the serial number of your unit as well to that email. Thank you for the support.
2018-9-27
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Asidhowz
lvl.2

Ireland
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DJI Tony Posted at 2018-9-27 08:42
Hi, Thanks for your reply and I was able to check your unit that was purchased in Iran, however, since you're located now in Ireland then I would recommend sending an email to . Please include the serial number of your unit as well to that email. Thank you for the support.

Ok thanks will do.
2018-9-27
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DJI Tony
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Please don't reach us if you have other concern. Thank you.
2018-9-27
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