Update Fail
1681 5 2018-9-21
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CarlC
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United States
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I'm trying to download the latest safety update to my mavic air but it fails everytime.  Now I'm getting:
"Air Encoder Error (0x4), Aircraft Updating.  Check for upgrade completion on DJI GO Homepage."  What does this mean and is there a way to do this download hardwired or is this update only done wirelessly?




2018-9-21
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user18368c4283
lvl.1
Flight distance : 1155472 ft
United States
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Did you ever get an answer to your problem cause I am having the same issue and can’t find an answer
2019-3-3
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CarlC
lvl.1
United States
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user18368c4283 Posted at 3-3 08:06
Did you ever get an answer to your problem cause I am having the same issue and can’t find an answer

I was able to get the download within 20-30 minutes of writing that post.  I just tried a couple more times and it worked.  Good luck.
2019-3-3
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Speedbird84
lvl.2
Flight distance : 307762 ft
Belgium
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I have done the update with DJI assistant on my Mac. Had no problems.
2019-3-4
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DJI Tony
Administrator

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user18368c4283 Posted at 3-3 08:06
Did you ever get an answer to your problem cause I am having the same issue and can’t find an answer

Hi, I would like to ask if you're having the same problem? If yes, may we know what specific drone do you have?  Did you manage to update your aircraft using the DJI Assistant 2? Please let us know the latest progress for further assistance. Thank you for continued support.
2019-3-4
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CarlC
lvl.1
United States
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user18368c4283 Posted at 3-3 08:06
Did you ever get an answer to your problem cause I am having the same issue and can’t find an answer

Sorry for getting back to you so late.   I hope you got your Update Fail issue taken care of.  
2019-7-27
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