Unreadable .mov files from the Mavic 2
654 3 2018-9-26
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lsp1818
lvl.2
Flight distance : 720453 ft
Canada
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I shot all afternoon with a Mavic 2 today. All mov files can be viewed fine through the App but when I import them into a Mac running Sierra 10.12.6, no application can do anything with them. The folder is 30gb and there are 42 files there so the content seems to be there. Is this a codec issue? What am I missing here?


2018-9-26
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Keule
Second Officer
Flight distance : 3733015 ft
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United Kingdom
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Upgrade to macOS High Sierra.
2018-9-26
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CineView Media
Second Officer
Flight distance : 5365522 ft
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I wouldnt be surprised if you filmed in h265 format?
Or what format/mode did you shoot in?
2018-9-27
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DJI Natalia
Administrator

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Hi there, sorry for the inconvenience caused. I suggest you update the ios of your Mac into the latest version for reliability purposes. Should you have further question, please let us know. Thank you.
2018-9-27
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