Gimbal issue resolved with firmware update
698 16 2018-11-3
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Bekaru MP UAV
First Officer
Flight distance : 15513100 ft
South Africa
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Hi

just to show a comparison in gimbal action and camera function between pre update and post update.
yesterday before updating my gimbal was doing all sorts of unusual things --- 2nd clip below
today after firmware updates my gimbal functionality and camera opperations were restored to normal --- 1st clip below

note: dji assistant is sensitive to solid internet connection (which sadly i appear not to have).
Consequently i updated via mobile data - worked perfectly first time and much quicker than through LAN connection



2018-11-3
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Alex B.
Second Officer
Flight distance : 21105262 ft

Spain
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Glad that it’s working for you now!

Fly safely and enjoy
Alex
2018-11-3
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DJI Natalia
Administrator

Online

Hi there. Thanks for sharing this information with us. If there is any help needed, please don't hesitate to reach us back. Thank you.
2018-11-3
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Bekaru MP UAV
First Officer
Flight distance : 15513100 ft
South Africa
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Alex B. Posted at 11-3 13:31
Glad that it’s working for you now!

Fly safely and enjoy

thanks alex
2018-11-3
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Picanoc Jack
First Officer
Flight distance : 10411017 ft
Canada
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Happy for you, I sent my MP to DJI, got a new one with a new controller,  as usual they took good care of me. I am now flying with no issues.
2018-11-3
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kfife
lvl.1
Flight distance : 3 ft
United States
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To which software versions does this apply?  i.e. Version with problem & updated-to version that fixes the problem
2018-11-3
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FatherXmas
First Officer
Flight distance : 4058619 ft
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United States
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Picanoc Jack Posted at 11-3 16:07
Happy for you, I sent my MP to DJI, got a new one with a new controller,  as usual they took good care of me. I am now flying with no issues.

My Mavic 2 Pro was doing the same thing. I just sent it back to DJI this morning, I hope they take care of it without giving me grief.
2018-11-3
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jacksonnai
Captain
Malaysia
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Thanks for sharing
2018-11-3
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Sky Carrier
Second Officer
Flight distance : 590102 ft
Netherlands
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Big difference Bekaru. Glad that it is fixed for you. Thanks for sharing
2018-11-4
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jmclfrsh5621
lvl.3
Flight distance : 5607 ft
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United States
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I was having issues updating my controller via the cable and computer when my Mavic 2 Zoom took its update easily using the computer and cable.

I was told to update the UAV with the computer and cable, and controller via the app on my iPad. Which is what I had already tried, and it worked just fine that way.
2018-11-4
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A CW
Captain
Flight distance : 14237874 ft
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United Kingdom
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Glad it's fixed mate - happy flying
2018-11-4
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Bekaru MP UAV
First Officer
Flight distance : 15513100 ft
South Africa
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kfife Posted at 11-3 16:18
To which software versions does this apply?  i.e. Version with problem & updated-to version that fixes the problem

the update that fixed the problem was the latest update version available.
2018-11-4
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Bekaru MP UAV
First Officer
Flight distance : 15513100 ft
South Africa
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Picanoc Jack Posted at 11-3 16:07
Happy for you, I sent my MP to DJI, got a new one with a new controller,  as usual they took good care of me. I am now flying with no issues.

good to hear picanoc - happy flying .
2018-11-4
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Bekaru MP UAV
First Officer
Flight distance : 15513100 ft
South Africa
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A CW Posted at 11-4 04:03
Glad it's fixed mate - happy flying

thanks andy
2018-11-4
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A CW
Captain
Flight distance : 14237874 ft
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United Kingdom
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No worries buddy
2018-11-4
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Picanoc Jack
First Officer
Flight distance : 10411017 ft
Canada
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FatherXmas Posted at 11-3 17:14
My Mavic 2 Pro was doing the same thing. I just sent it back to DJI this morning, I hope they take care of it without giving me grief.

they have always treated me right so I imagine they will do the same for you FatherXmas
2018-11-4
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Picanoc Jack
First Officer
Flight distance : 10411017 ft
Canada
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Bekaru MP UAV Posted at 11-4 09:49
good to hear picanoc - happy flying .

same goes for you Bekaru
2018-11-4
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