rivera_albert
lvl.3
Flight distance : 377966 ft
United States
Offline
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Well I have done all the imu & gimbal calibrations, Made sure it was completely level, I used a bubble level to make sure, phantom was cold, everything I read I did. I seems to work for a bit, then it goes back to being a bit tilted. I contacted dealer, but all I got was, your phantom is under warranty so contact DJI. It's a bit disappointing when you buy something that is not cheap, & right from the start seems to have a defect that is not the fault of the consumer, and you get this response. I have emailed DJI support team 3 times & still no reply. When I was looking around to find someone who had the phantom 3 in stock I came across several hobby shops that said Oh we don't carry DJI because of their poor product support, I ignored those comments of course since I have 2 phantom vision pluses without a single problem, but now I am bothered by the situation because I truly feel that as a loyal supporter of the product, we should get some better response, I have not sent any angry or rude messages to DJI, Im just wanting to get some help on something that should be working. I totally understand that no matter what you buy, you can have a defective product, it happens, the issue is how the company deals with the defective product. I want to know if the issue is something that I need to send it to get replaced or if they think the issue is a firmware issue & should wait a bit, but I can't get an answer. I tried the 24hr chat support & even uploaded picks of how the gimbal is not straight, but again, I was told to call the support team. I believe that if my Phantom is brand new, the gimbal should not be repaired, it should be replaced with a new one. I'm just frustrated because I have been going around and around without a definite solution. I just think it's not fair.
Sorry for sounding a little bitter. |
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