Allan Buchholz
New
United States
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DJI Stephen Posted at 12-13 10:58
Hello and good day gregz. I am sorry to know that issue is happening every time you turn your DJI Osmo Pocket. Rest assured I will forward this thread/concern to our DJI R&D Team for further development of the said issue. In addition may I know the model of the Android device that you are using please? Thank you for your patience and support.
I gotta tell you DJI that you missed the boat on not providing micro usb connector for Samsung phones to the pocket. I just received my pocket not realizing it required a usb c or lightening connector only. I have Galaxy 7 with micro usb connector, not compatible, can't activate pocket. It is going back to vendor. Huge marketing and design blunder on your part since almost half the world of smartphones are not usb c or lightening connected. Also charging connector on base of pocket is another design flaw. The pocket is such a marvel in other regards, not sure who was watching over this, but Christmas bonus should be withheld. A not happy former customer. |
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