my google RE won't turn on even press and press-hold. The light is not light up at all. What is the issue? Thanks

Have the goggles been charged!

Hi Stonewall9. Sorry for the trouble. Just to clarify, have you tried to charge the DJI Goggles? If yes, Can you provide a sample video so that we can check it on our end? You can upload it using google-drive or Dropbox and provide the link here.

Try to fully charge it, btw welcome to the forum!

jacksonnai Posted at 12-15 18:15
Try to fully charge it, btw welcome to the forum!

Thanks! I did but still won't turn on

stonewall9 Posted at 12-16 13:04
Thanks! I did but still won't turn on

Hi, thanks for your updates. Please provide a short video as DJI Natalia mentioned so that we could visualize the concern. You can use google drive or dropbox then provide the link here. Thank you for the support.

stonewall9 Posted at 12-16 13:04
Thanks! I did but still won't turn on

You're welcome mate
Then you may need to contact DJI support and follow the step by the Administrator Hope you fix it soon