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333 8 2018-12-15
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silicon falcon
lvl.2
United States
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Anybody having trouble unlocking no fly zones with fly safe? I go through the whole procedure and after entering the token Iget a message that says "error, try later" It's been happening for several days.
2018-12-15
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DJI Natalia
Administrator

Online

Hi, we're sorry for the inconvenience caused. Would it be possible if you can provide the screenshot of the issue? So we can check. Please keep us posted for further help. Thank you.
2018-12-15
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Mark The Droner
Captain
Flight distance : 2917 ft
United States
Offline

Try unlocking at home with a solid wifi connection and then go out and fly.   It'll be good for 3 days.  
2018-12-15
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this is broke
lvl.1
United States
Offline

I think it is time for a serious class action law suit  I am the purchaser of your expensive product and now you have to grant me permission to turn the rotors on in my own garage/house . That cannot be done due to your latest software update nice job !!!!!!!!!!!!!!!!!!!!!!!!!!!!
2018-12-15
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Geebax
Captain
Australia
Online

this is broke Posted at 12-15 19:47
I think it is time for a serious class action law suit  I am the purchaser of your expensive product and now you have to grant me permission to turn the rotors on in my own garage/house . That cannot be done due to your latest software update nice job !!!!!!!!!!!!!!!!!!!!!!!!!!!!

Calm down, you would be the 45,000th. one to threaten a class action this year, yet no one has done it.
2018-12-15
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silicon falcon
lvl.2
United States
Offline

Mark The Droner Posted at 12-15 16:39
Try unlocking at home with a solid wifi connection and then go out and fly.   It'll be good for 3 days.

That's what I'm doing. From my laptop at home I select the area to  unlock, put in controller number, check I've got permission to fly and put cell number in and receive token. I then put the token number in and verify and then get the error message.
2018-12-16
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silicon falcon
lvl.2
United States
Offline

DJI Natalia Posted at 12-15 14:18
Hi, we're sorry for the inconvenience caused. Would it be possible if you can provide the screenshot of the issue? So we can check. Please keep us posted for further help. Thank you.

2018-12-16
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Mark The Droner
Captain
Flight distance : 2917 ft
United States
Offline

Did you know you cannot unlock a restricted zone?  Maybe tell us exactly where you're trying to get unlocked and what AC you're flying.  
2018-12-16
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Michael Kemper
Second Officer
Flight distance : 596204 ft
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United States
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this is broke Posted at 12-15 19:47
I think it is time for a serious class action law suit  I am the purchaser of your expensive product and now you have to grant me permission to turn the rotors on in my own garage/house . That cannot be done due to your latest software update nice job !!!!!!!!!!!!!!!!!!!!!!!!!!!!

We're putting you in charge of that. Be sure to update us on your progress.

Meanwhile back on earth: I had similar issues a few days ago. Check https://status.airmap.com/ and maybe start a ticket with them (I'm pretty sure DJI is using AirMap's API). They had, and resolved, an issues that prevented me from unlocking but they got it working.
2018-12-16
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