Can’t sync flight logs
814 7 2018-12-18
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Captdan555
lvl.3
Flight distance : 301047 ft
United States
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Not been able to sync flight logs now for three months,  only logged in to one computer.

Any ideas?
2018-12-18
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DJI Stephen
DJI team
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Hello and good day Captdan555. I am sorry that you are having issues in syncing your flight records. As of the moment our DJI R&D Team is still working on it, and our engineers have been aware of this issue, and they are working to fix it as soon as possible. Thank you for your patience and support.
2018-12-18
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Winston1
lvl.1
Flight distance : 398517 ft
United States
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I’ve been having the same issue with my dji go 4 app
2018-12-18
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Captdan555
lvl.3
Flight distance : 301047 ft
United States
Offline

DJI Stephen Posted at 12-18 13:28
Hello and good day Captdan555. I am sorry that you are having issues in syncing your flight records. As of the moment our DJI R&D Team is still working on it, and our engineers have been aware of this issue, and they are working to fix it as soon as possible. Thank you for your patience and support.

Can you PM me?  I've got more info that I need to pass along but it has to do with log on accounts and passwords that I'd rather not post
2018-12-18
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DJI Stephen
DJI team
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Captdan555 Posted at 12-18 13:44
Can you PM me?  I've got more info that I need to pass along but it has to do with log on accounts and passwords that I'd rather not post

Thank you for that additional information. I will send you a PM. Please check.
2018-12-18
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Captdan555
lvl.3
Flight distance : 301047 ft
United States
Offline

DJI Stephen Posted at 12-18 13:47
Thank you for that additional information. I will send you a PM. Please check.

I don't see a pm.  I can log in via my phone with my email address: msccapt@hotmail.com.   But I cant log into the go4 app on my ipad with the same account info. ( after I log off from my phone)
2018-12-18
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Captdan555
lvl.3
Flight distance : 301047 ft
United States
Offline

DJI Stephen Posted at 12-18 13:28
Hello and good day Captdan555. I am sorry that you are having issues in syncing your flight records. As of the moment our DJI R&D Team is still working on it, and our engineers have been aware of this issue, and they are working to fix it as soon as possible. Thank you for your patience and support.

Ok,  not sure what you did but everything works now.  
Thanks!
2018-12-18
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DJI Stephen
DJI team
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You are very much welcome Captdan555 and thank you for the update. If you have any other inquiries or concern with DJI. Please feel free to post it here at DJI Forum. We are here to help you. Happy holidays.
2018-12-18
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