Gimbal reads disconnected
524 4 2018-12-25
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fans251c2bb0
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United States
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Hey guys in my settings the status reads “gimbal disconnected” I have no camera!! Can anyone help? The unit has been in twice and never been the same. And yes firmware is up to date.
2018-12-25
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ff22
Second Officer
United States
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Sounds as if the cable is disconnected.  So, DJI has "fixed" it twice and it still does not work?  Or someone else do the "repair?"
2018-12-25
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fans251c2bb0
lvl.1
United States
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DJI has fixed different issues. The first was a Lake incident. I returned it l, paid $600 and when it was returned it wouldn’t connect. I returned it again and they replaced some control boards under warranty. Now it will fly but I have absolutely no camera use. Gimbal will move but it’s not broadcasting the picture to the controller. Very frustrating!!!
2018-12-25
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fans251c2bb0
lvl.1
United States
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Only DJI has worked on it.
2018-12-25
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DJI Stephen
DJI team
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Hello and good day. I am sorry to know that you are having this issue with the gimbal of your DJI Mavic Pro. Since this issue is happening to your DJI Mavic Pro. The best thing you need to do is to contact DJI Support at https://www.dji.com/support for additional analysis and repair if needed. Thank you.

2018-12-25
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