chaz76vette
lvl.1
United States
Offline
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Just throwing my hat in the ring of flyaways and crashes. I had half a dozen or so great flights with my first Inspire 1 (I own two), got some great video and never had a hiccup in performance. Took it to Joshua Tree, CA for some scenery shoots. It is an unpopulated area with no man-made structures or powerlines except for a 2-lane road, nobody was around. Placed aircraft on a flat, level, paved surface, powered up, exited travel mode, and powered down. Attached propellers and camera, activated remote and connected iPhone, activated DJI Pilot app, powered up the aircraft. After gimbal and compass calibration, status light showed green, and remote showed good GPS connection with 17 satellites. Aircraft, remote, and iPhone batteries were all at 100% at time of takeoff. Weather was approximately 75F with a steady wind speed of approximately 5mph with no gusting, clear visibility.
Lifted off the ground at approximately 5:11pm and headed toward a nearby rock pile to shoot video at a range of approximately 650-1100ft from home point, maintaining visual contact with the aircraft. Three successful video shoots included several 360degree rotations around the rock pile without losing remote connection or video integrity. Full bars of connectivity with the remote and the video feed were noted throughout the flight, as well as consistent connection with approximately 17 GPS satellites at all times, and the aircraft was never obscured from the sky. The fourth video shoot commenced at approximately 7 min: 20 sec after takeoff. While flying forward toward the rock pile, the remote lost connection without warning and did not regain connection with the aircraft, although the remote remained powered on. All telemetry data froze as though the aircraft had been powered down or disconnected. At the time communication was lost, the aircraft was headed toward the rock pile at a rate of 11.4mph at a height of 105.0ft and a distance of 969.8ft from home base, and was visible to the pilot. At this time, the home point indicator was green on the DJI Pilot app for the location of the remote control (where I was standing) and the aircraft battery was at 49%.
The aircraft continued behind the rock pile out of sight and did not ascend and return home. At this time, I ran toward the rock pile with the remote attempting to locate the aircraft and reestablish remote connection. While running I had the left stick at full upward, so that if connection was reestablished, the aircraft would ascend away from any obstacles.
The aircraft was found upside down at the base of the rock pile with the landing legs and propellers destroyed, the camera and gimbal separated, and the aircraft body moderately damaged. It was apparent that the aircraft had flown laterally into the rock pile at a high rate of speed and fallen from an unknown but significant height onto the rocks below. The remote control battery and iPhone battery were both above 90% throughout the flight, and the aircraft battery was powered on when the aircraft was recovered, with an indicated charge of 49%.
I sent the aircraft to DJI for repair, and will likely have to wait a month or two to hear anything or get it back, which sucks - but they are apparently understaffed for the flood of repair orders coming in. I feel I am owed a replacement due to the failure of the Failsafe RTH function when the remote lost connectivity, not to mention that the remote lost connectivity in a broad open space with a clear line of sight and no metallic or electrical structures nearby.
As a note to DJI, I really wish they put together a better repair/replacement turnaround for the hoards of owners of $3000 aircraft that fail on basic software or hardware glitches. My other Inspire 1 suffered a camera failure five minutes out of the box after two successful video shoots during the first flight, where all flight and telemetry feedback are normal but the camera feed is black with a "No Signal" status. That one also has and RMA with an estimated turnaround of 6 weeks, just to replace the camera with an obvious manufacturing defect (all troubleshooting efforts yielded no improvement). If DJI is going to beta test their products on their customers, they should be prepared to fix the bugs and issues.
Any thoughts?
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