Camera and Video Playback Issues after Minor Crash
554 3 2019-1-15
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WellerAGI
lvl.1
United States
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Does anyone know how to fix an issue with a Phantom 4 camera? I had a minor crash and now my images and videos has lines going through them and the quality is poor.
2019-1-15
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ALABAMA
First Officer
Flight distance : 10442687 ft
United States
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Probably damage to a sensor in the camera.  I would send it to DJI repair for diagnosis.
2019-1-15
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WellerAGI
lvl.1
United States
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ALABAMA Posted at 1-15 07:37
Probably damage to a sensor in the camera.  I would send it to DJI repair for diagnosis.

Thank you.
2019-1-15
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DJI Gamora
Administrator

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Hi there, thank you for reaching out and we're sorry to hear about the trouble. With regard to that It would be better to send it in to the facility for further checking and to find out what could be the problem as well, you may just go to this link https://www.dji.com/support and reach one of our support channels in order for you to have the guide on what you'll need to do.
2019-1-15
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