I just want to share my terrible story with DJI after service. I recently bought various items on DJI's online store among them a CrystalSky Bracket, which was clearly defective when I unpacked it. I made a claim and a case was created at DJI. I was instructed to send back the item (where I also had to pay for the return shipping to the DJI Service Center, which we don't do in the EU, seller is responsible for return shipping costs, it is stated by law), where they will investigate the CS bracket and make a refund if they found it DOA. So off I send the CS bracket and 4 days later it was delivered at DJI's Amsterdam facilities in the Netherlands according to DPD's track and trace system, or at least I thought. Now DJI claims they never received the CS bracket even though I have a Proof of Delivery (including GPS coordinates exactly matching the address of DJI's facility) from DPD with one of DJI's employees sign on, but DJI refuses to have any knowledge to the person signing for CS bracket which clearly have been delivered. In the same consignment DPD delivered 9 other packets to DJI that day, I guess they must be missing too or? Long story short: DPD claims they have delivered, and DJI denies – so bottom line: I have lost both my money and my CS bracket (glad it wasn’t 1000+ dollar drone). After 3 weeks of emails back and forth, DJI has decided not to respond to my requests regarding my case, so my advice is to stay away from DJI, they are simply not professional in service matters. |