STAY AWAY FROM DJI PRODUCTS...
I want to express my horrible experience with DJI and their products. I warn anybody to think twice before they purchase any products from DJI. Last Christmas my wife as a gift purchased the DJI Mavic Pro drone for me literally a stretch for us for 1k. In that span of a year i must have flown it only a matter of five times and taking care of it so carefully just like all my things. On the last flight i notice a smudge on the screen thinking it was on the lens i clean it and nothing, i even changed phones to see if it was the screen and nothing. So it pretty much was something internal in the lens. I call customer service literally the next day and they came to conclusion i need to send it in. I send in the drone and they themselves said the drone was in perfect condition and that in fact the problem was with a faulty lens. So i said ok well i know I'm out of the warranty for two weeks they will help a customer and repair it free of cost. Boy was i wrong everything with customer service and how employees treat you was a nightmare. They said i had to pay $166 dollars to fix it and that the product has warranty for a year but that the gimble only had 6 months warranty. I argued and said im only two weeks away from warranty and i only flew the drone 5 times its not supposed to be faulty after such little use and good care. They didnt care. They never tell you that the gimble has a different warranty. Then i escalated to have a manager call all to tell me he couldnt do anything. I said well your a manager connect me with someone higher that can do something. They said he was the highest in authority but couldnt do anything. Wow a faulty drone and they dont want to honor up to their bad products and to top it off if they do fix it then its only protected for 30 days and it breaks again repairs are my responsibility again. WOW. And let me add few weeks ago i bought the DJI Osmo pocket only to have audio problems and sound delays and it was literally a brand new product with a lot of problems. I returned it in a heartbeat few days ago. Garbage. Make the long story short its a money pit and it almost seems they want these problems to happen so you can continue to fork out more money. I never had this issue with any electronic company in my life. I suggest sticking with other companies that are consumer friendly like gopro etc. And better believe it i will escalate this through a legal process. I'm sure Im not the only one going through this.
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