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Stuck in Customs
685 7 2-13 05:37
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djiuser_gQwzD6IYsldz
lvl.2
Flight distance : 114308 ft
United States
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Hello,
I've seen the question come up but cannot see when or how it was resolved, so...  my Mavic 2 Pro is stuck in customs in Memphis.  The update states, "Clearance delay - Import: Length and/or width are required on the commercial invoice."
This seems to be something DJI figured out how to do long ago. It's silly paperwork "stuff".  Anybody else have a similar issue?
I am leaving for a trip next week and wanted to get some flight time with the drone before taking it on the trip.
Any help would be appreciated.
Alan
2-13 05:37
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SilverbackAir
lvl.2
Flight distance : 114308 ft
United States
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Aaaaand... just like that it was released from customs.  It should be delivered tomorrow.
2-13 08:45
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DJI Tony
Super Moderator

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Hi, thanks for the inquiry. Glad that the drone has been released from the local authority. Hope that you'll receive your drone as soon as possible. Please let us know if you have other concern. Thank you for continued support.
2-13 09:05
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SilverbackAir
lvl.2
Flight distance : 114308 ft
United States
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Received the bird and already had the inaugural flight. Thanks!
2-14 15:48
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DJI Tony
Super Moderator

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SilverbackAir Posted at 2-14 15:48
Received the bird and already had the inaugural flight. Thanks!

Glad to hear that, enjoy flying.
2-14 18:19
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djiuser_W3kOzJcqpU6I
lvl.1

United States
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DJI Tony Posted at 2-13 09:05
Hi, thanks for the inquiry. Glad that the drone has been released from the local authority. Hope that you'll receive your drone as soon as possible. Please let us know if you have other concern. Thank you for continued support.

I just had the same thing happen with my Mavic Pro Platinum. It is waiting for the info from DJI?
4-20 06:30
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DJI Tony
Super Moderator

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djiuser_W3kOzJcqpU6I Posted at 4-20 06:30
I just had the same thing happen with my Mavic Pro Platinum. It is waiting for the info from DJI?

Hi there, sorry for the inconvenience caused, I managed to get your order number via your Forum account, we will verify with the related team and come back to you soon, please wait patiently.
4-20 19:36
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DJI Tony
Super Moderator

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djiuser_W3kOzJcqpU6I Posted at 4-20 06:30
I just had the same thing happen with my Mavic Pro Platinum. It is waiting for the info from DJI?

Our logistics team has informed the FedEx help get the package released as soon as possible, we will keep an eye on it.
4-21 23:35
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