DJI Stephen
DJI team
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Hello and good day Rodrigo. I am sorry to know that you are having this issue with your DJI Mavic Air. Are you able to use a different mobile device to for us to check if the issue will be resolve or will still persist? You are correct upon checking the mobile device that you are using ( Motorola One ). I am sorry to say that the mobile devices that you are using is still not recommended for your DJI Mavic Air. Actually, there is a possibility that the Motorola One will work, however, since it's not yet optimized with the DJI Go 4 application we cannot guaranteed the stability of the DJI Air and of the DJI Go 4 application if this will work all the time while using the specific device. We highly suggest you use the compatible device that was listed on the recommended mobile device list below to avoid any problem. Rest assured that our DJI R&D Team are continuously testing multiple devices to be added on the said list in the near future. Thank you.
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