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DJI Repair - My Experience
471 5 2019-3-7
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dj_dread
Captain
Flight distance : 648389 ft
Belgium
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Hi guys,

back in December i posted this thread: https://forum.dji.com/forum.php? ... p;page=1#pid1699345
It is a video with Spark footage and the last cut in the video is the crash where my Spark was pretty much damaged.
As a lot of you were curious what will happen after opening a ticket with DJI Support, here is the story.
- opened the ticket on December 28, 2018
- i was able sending the drone to DJI (as no official presence in my country) on january 22, 2019 (this is the date when it actually was delivered to DJI)
- damage assesed on March 6, 2019
It took a while since the drone arrived until the damage was assesed. I was waiting patiently
Then it was the surprise: an email received from DJI Support on March 6, saying:
================================
  
Dear Customer,
  
  
After testing and diagnosing your product, DJI will provide you with the free repair service. The repair is expected to be finished in 2 to 3 working days, then the product will be sent back to you.
=======================================
- today, March 7, i already received the Tracking# for the shipment.
I was pretty sure the crash was NOT a pilot error. And it seems it wasn't.
soooo...
Thank You DJI Support!

Happy Flying
  

2019-3-7
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jyc
Captain
Flight distance : 1890226 ft
Canada
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Alright, good for you!
2019-3-7
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi dj_dread, thanks for sharing your experience with our customer service here, sorry to know it took a long time to arrive in the facility, but glad to know it is a warranty case, hope you will get your drone back soon.
2019-3-7
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S-e-ven
Captain
Flight distance : 5649236 ft
Thailand
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So nice flights his year, then!
2019-3-7
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sigsparky
lvl.2
Flight distance : 1755 ft

Netherlands
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DJI is great !!!
2019-3-7
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ALABAMA
Captain
Flight distance : 10356965 ft
United States
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Another good on!  We're on a roll.
2019-3-8
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