Hi guys,

back in December i posted this thread: https://forum.dji.com/forum.php? ... p;page=1#pid1699345
It is a video with Spark footage and the last cut in the video is the crash where my Spark was pretty much damaged.
As a lot of you were curious what will happen after opening a ticket with DJI Support, here is the story.
- opened the ticket on December 28, 2018
- i was able sending the drone to DJI (as no official presence in my country) on january 22, 2019 (this is the date when it actually was delivered to DJI)
- damage assesed on March 6, 2019
It took a while since the drone arrived until the damage was assesed. I was waiting patiently
Then it was the surprise: an email received from DJI Support on March 6, saying:
================================
  

Dear Customer,

  

  

After testing and diagnosing your product, DJI will provide you with the free repair service. The repair is expected to be finished in 2 to 3 working days, then the product will be sent back to you.

=======================================

- today, March 7, i already received the Tracking# for the shipment.

I was pretty sure the crash was NOT a pilot error. And it seems it wasn't.

soooo...

Thank You DJI Support!

Happy Flying

  

Alright, good for you!

Hi dj_dread, thanks for sharing your experience with our customer service here, sorry to know it took a long time to arrive in the facility, but glad to know it is a warranty case, hope you will get your drone back soon.

So nice flights his year, then!

DJI is great !!!

Another good on!  We're on a roll.