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Order never completed+no DJI Care?
307 5 3-19 11:05
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BRentAP03
Second Officer
Flight distance : 74853 ft
United States
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Hey all, I ordered my drone and recieved it last Wednesday, in the DJI the order never said completed. I was wondering if maybe the DJI Care Refresh I ordered with it was not active yet. How do you know if your DJI Care Refresh is active or not when bought with the DJI MP2?
3-19 11:05
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DJI Gamora
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Hi there, thank you for reaching out and sorry for the confusion. With regards to that. This would be normal since DJI Care Refresh is just like a Virtual order, and there will be no package be sent. Once you purchase it this would a automatically binded to the Aircraft serial number and you may use this tools for checking if it's already bound to the SN https://repair.dji.com/en/djicare/coverage
Best regards!
3-19 11:26
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BRentAP03
Second Officer
Flight distance : 74853 ft
United States
Offline

DJI Gamora Posted at 3-19 11:26
Hi there, thank you for reaching out and sorry for the confusion. With regards to that. This would be normal since DJI Care Refresh is just like a Virtual order, and there will be no package be sent. Once you purchase it this would a automatically binded to the Aircraft serial number and you may use this tools for checking if it's already bound to the SN https://repair.dji.com/en/djicare/coverage
Best regards!

Awesome thank you! It is binded to my aircraft! Now why does my order not say completed even after I got my MP2?
3-19 18:29
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DJI Gamora
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BRentAP03 Posted at 3-19 18:29
Awesome thank you! It is binded to my aircraft! Now why does my order not say completed even after I got my MP2?

Ok. About that. The only time it will tag as a completed once the order number reached it's 15days upon receiving the package. For them to check as well if there's no refund/return happens. After it reached the 15days that is the time you will going to received the DJI credits and tag as a completed. If you have further question feel free to reach us back. Thanks!
3-20 13:36
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BRentAP03
Second Officer
Flight distance : 74853 ft
United States
Offline

DJI Gamora Posted at 3-20 13:36
Ok. About that. The only time it will tag as a completed once the order number reached it's 15days upon receiving the package. For them to check as well if there's no refund/return happens. After it reached the 15days that is the time you will going to received the DJI credits and tag as a completed. If you have further question feel free to reach us back. Thanks!

Alright thank you for explaining! Makes sense now!
3-20 17:07
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DJI Gamora
Super Moderator

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BRentAP03 Posted at 3-20 17:07
Alright thank you for explaining! Makes sense now!

Not a problem and it's my pleasure. Feel free to reach us back if you have any question or concern. Cheers!
3-21 08:21
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