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DJI Australian repair Facility Inspire 2 Air encoder issues...
326 4 3-20 03:09
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jdmagoo
Second Officer
Flight distance : 789545 ft
Australia
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This is another video demonstrating the Air Encoder Issue.

It is long but I wanted a continuous video without edits or cuts showing from the moment I un-box the Inspire (posted back from the repair facility) and demonstrate straight away the errors I'm getting. The purpose been that I wanted to show how often the errors occur and demonstrate that I don't need multiple tries to make it happen. Just to show that it happens 100% of the time without fail.

If you just want to see the encoder errors, then jump to 10:20 into the video.

Background, I've had this issue since I purchased the Inspire 2 New back in March last year. Progressively it has gotten worse as time went on, so in November last year I had started the repair process through DJI. Three times it went back with a diagnosis saying 'No Fault Found'

This time round the inspire had been at the DJI repair facility since 5th February and I only just received it, again no fault found! On top of this all the Gimbal port covers and the SSD plug are missing and were never sent back from the facility. Grrrrr.

I just want the two issues fixed:

1st/ A persistent and 100% repeatable 'Air encoder error' that appears on every boot up. Resulting in multiple features not loading from the GO app and requiring a reboot.

2nd/ An intermittent but very annoying auto de-focus issue. Which occurs very frequently whilst using manual focus. If I set manual focus too infinity, the X5S will automatically de-focus and ruin the shot. This is un-commanded and will travel from infinity focus to the other end of the scale well and truely out of focus.

All issues will happen with all lenses (DJI 15mm, Olympus 25mm and Olympus 45mm lenses), multiple iPads, Cendence remote and standard remote control.

Please DJI, this has been an absolute nightmare and I need it resolved ASAP!



3-20 03:09
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi jdmagoo, we are terribly sorry to read your unpleasant experience with Inspire 2 and our repair center, I see another complaint case has been created and the higher level team is following up. May I verify if you mounted the SD card in the video? Did you try to test without the SD card or try another SD card?
3-22 19:13
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jdmagoo
Second Officer
Flight distance : 789545 ft
Australia
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DJI Mindy Posted at 3-22 19:13
Hi jdmagoo, we are terribly sorry to read your unpleasant experience with Inspire 2 and our repair center, I see another complaint case has been created and the higher level team is following up. May I verify if you mounted the SD card in the video? Did you try to test without the SD card or try another SD card?

Hi Mindy,

I didn’t mount the SD Card in the video, but it does happen with or without an SD Card.

I’ve only had an email from higher up support regarding the missing caps,  nothing else regarding my issues though
3-25 16:43
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DJI Mindy
Administrator
Flight distance : 7 ft
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jdmagoo Posted at 3-25 16:43
Hi Mindy,

I didn’t mount the SD Card in the video, but it does happen with or without an SD Card.

Sorry to hear that, we will verify with the related team of the further resolution again and come back to you soon, please wait patiently, thank you.
3-25 23:23
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DJI Mindy
Administrator
Flight distance : 7 ft
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Hi jdmagoo, sorry to keep you waiting, we have received the feedback from our engineers that this is normal and it is a part of the camera initialization, will the camera work normally after this message disappear?
4-1 05:30
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