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Phantom 3 SE Camera Issue
388 5 4-5 11:34
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PhantomMaster
lvl.1
United States
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Hi, I have an issue with my Phantom 3 SE.  I crashed it bad enough to bend the Yaw Arm on the camera.  I bought the part and tried the repair.  Now when I power up the drone, the camera "thrashes".  There appears to be no gimbal function and the camera keeps moving up against the stops.

Has anyone dealt with this?
Does anyone know a good repair shop?
Does anyone know a good source for that camera?

Would appreciate it if you could help.

JAC


4-5 11:34
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DJI Stephen
Super Moderator

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Hello and good day JAC, I am sorry to know that your DJI Phantom 3 SE crashed before. Since this issue is happened. It appears that this issue needs to be diagnosed by our team. I would recommend you to contact our DJI support team to start up a ticket at https://www.dji.com/support . We have the professional team who would do their best to find out the reason of the incident and then the corresponding resolution would be provided. Please note that the repair fee would depend on the warranty of the product and the outcome of the analysis otherwise, valid charges will apply. Thank for your support.
4-5 11:40
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Mark The Droner
Captain
Flight distance : 2917 ft
United States
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That's a classic wrecked gimbal and they are notoriously difficult to fix regardless of what model AC you have.  Best thing may be to replace the entire camera gimbal assembly.  Unfortunately the SE is not particularly popular so it may be difficult to find one new or used.  Good luck.  
4-6 03:34
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PhantomMaster
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United States
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Mark The Droner Posted at 4-6 03:34
That's a classic wrecked gimbal and they are notoriously difficult to fix regardless of what model AC you have.  Best thing may be to replace the entire camera gimbal assembly.  Unfortunately the SE is not particularly popular so it may be difficult to find one new or used.  Good luck.

Thanks, Mark.  I may follow Stephen's advice and contact support.  
4-6 04:18
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PhantomMaster
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United States
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DJI Stephen Posted at 4-5 11:40
Hello and good day JAC, I am sorry to know that your DJI Phantom 3 SE crashed before. Since this issue is happened. It appears that this issue needs to be diagnosed by our team. I would recommend you to contact our DJI support team to start up a ticket at https://www.dji.com/support . We have the professional team who would do their best to find out the reason of the incident and then the corresponding resolution would be provided. Please note that the repair fee would depend on the warranty of the product and the outcome of the analysis otherwise, valid charges will apply. Thank for your support.

Thanks, Stephen.  I will reach out to them today.
4-6 04:19
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PhantomMaster
lvl.1
United States
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DJI Stephen Posted at 4-5 11:40
Hello and good day JAC, I am sorry to know that your DJI Phantom 3 SE crashed before. Since this issue is happened. It appears that this issue needs to be diagnosed by our team. I would recommend you to contact our DJI support team to start up a ticket at https://www.dji.com/support . We have the professional team who would do their best to find out the reason of the incident and then the corresponding resolution would be provided. Please note that the repair fee would depend on the warranty of the product and the outcome of the analysis otherwise, valid charges will apply. Thank for your support.

Stephen, I went to dji.com/support.  I tried to enter my serial number, and the web form kept defaulting to a serial number that is not mine.  

This support activity is not starting well...
4-6 06:49
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