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Zenmuse X7 red pixel
337 13 4-15 19:28
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Airking Pilot
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Se we had a night job with the X7 and had to go ISO 800 and ISO 1600. Checking the footage (Prores XQ4444) I could notice two red pixels. In my Canon 7D I could run some kind of black balance with the cap on where the camera corrected this kind of issues. Is there something similar for Zenmuse X7/X5S?

4-15 19:28
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Airking Pilot
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Someone from DJI? DJI Mindy?
4-16 11:30
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PH3KS
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Airking Pilot Posted at 4-16 11:30
Someone from DJI? DJI Mindy?

Don't know if it will work for red pixels. But there is a fuction dead pixel correction in the Go app > cam settings.
Did not test this btw.

4-17 05:21
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DJI Gamora
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Hi, good day Airking Pilot. We do apologize for the inconvenience. Can you please provide us a sample photo of the said issue. For us to check and for us to help you further. Thanks for understanding. Have a wonderful day.
4-17 10:05
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Airking Pilot
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PH3KS Posted at 4-17 05:21
Don't know if it will work for red pixels. But there is a fuction dead pixel correction in the Go app > cam settings.
Did not test this btw.

Thanks
I will check that
4-23 11:21
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Airking Pilot
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PH3KS Posted at 4-17 05:21
Don't know if it will work for red pixels. But there is a fuction dead pixel correction in the Go app > cam settings.
Did not test this btw.

BTW, never heard of that. Have you a screen capture to help me locate it?
4-23 11:23
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Airking Pilot
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PH3KS Posted at 4-17 05:21
Don't know if it will work for red pixels. But there is a fuction dead pixel correction in the Go app > cam settings.
Did not test this btw.

And would it work with the X7?
4-23 11:24
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Airking Pilot
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DJI Gamora Posted at 4-17 10:05
Hi, good day Airking Pilot. We do apologize for the inconvenience. Can you please provide us a sample photo of the said issue. For us to check and for us to help you further. Thanks for understanding. Have a wonderful day.

Hi Gamora:
Can you lead me to the dead pixel correctio function for Zenmuse X7 in the DJI GO 4 app?
4-23 11:25
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DJI Gamora
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Airking Pilot Posted at 4-23 11:25
Hi Gamora:
Can you lead me to the dead pixel correctio function for Zenmuse X7 in the DJI GO 4 app?

Thank you for the additional information. Just to clarify sir, We need a photo or screenshot of the said issue for us to further investigate and provide you the best resolution that we have. Thank you for your kind and understanding.
4-23 11:55
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Airking Pilot
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DJI Gamora Posted at 4-23 11:55
Thank you for the additional information. Just to clarify sir, We need a photo or screenshot of the said issue for us to further investigate and provide you the best resolution that we have. Thank you for your kind and understanding.

So you cannot indicate me the path of that function or even tell me if exist for the Zenmuse X7? Why would you need a photo to tell me that?
4-23 18:38
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PH3KS
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See attached image
Screenshot 2019-04-24 at 23.03.42.png
4-24 02:55
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Airking Pilot
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PH3KS Posted at 4-24 02:55
See attached image

Thank you!!
Faster and better than a DJI representative
In our history of request of support, DJI has been the worst company we have dealed ever by far...
4-24 22:06
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HyperSpectral
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Airking Pilot Posted at 4-24 22:06
Thank you!!
Faster and better than a DJI representative
In our history of request of support, DJI has been the worst company we have dealed ever by far...

The only solution is to stop buying DJI products
4-25 08:17
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Airking Pilot
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HyperSpectral Posted at 4-25 08:17
The only solution is to stop buying DJI products

I´m with you
Sometime, not too far, a company with similar products but better after sale services will drink DJI´s soup.
5-1 17:02
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