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Broken Ronin
824 1 2019-4-16
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fans47072031
lvl.1

United States
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My Ronin broke on set, and I'm sure it's fixable. Im wondering if it's possible to get a replacement part, or if I have to send it in to be worked on? If it does have to be sent in, is it possible to get an estimated cost to fix the ronin before I send it in. The pictures attactched should show what is broken on the gimbal. I sent an email to the dji support team over a week ago, and have had no response. I would like an anwser soon so that I can get back to filming with the Ronin. Thanks!
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2019-4-16
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DJI Stephen
Super Moderator

Online

Hello and good day. I am sorry to know that your DJI Ronin was damaged. Since this issue happens. It appears that this issue needs to be diagnosed by our team. I would recommend you to contact our DJI support team to start up a ticket at https://www.dji.com/support. Please note that the repair fee would depend on the warranty of the product and the outcome of the damage assessment etc.. Thank for your support.
2019-4-17
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