Hello and good day Johanikra. I am sorry to know that you are having issue with the DJI Osmo Pocket Charging Case. Can you please try to post a shot video of the said issue for us to be able to help you further. Thank you.
Even for me who arrived scratched externally waiting times are biblical, they write me from one department of DJs to another but still no good news of timely replacement. We hope well