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Ordered 2 batteries and received an empty box! Terrible customer ...
292 17 5-9 06:05
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fans117d7dbc
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I ordered about 4 weeks ago 2 mavic pro platinum batteries. the box that arrived was not disturbed in any way and when i opened it there was nothing inside the box apart from a picking list! Now i am being told by Rovy from customer support that because the package was signed for i cannot get a refund! I NEVER RECEIVED MY ITEMS!!




5-9 06:05
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Marauder2k9
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This is when I opened the box and the other image is the picking list that was inside it
792DA7A3-671B-44A8-BC0D-3AEB7FD4AD00.jpeg
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5-9 08:12
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Marauder2k9
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it was not a 3rd party reseller! it was bought through the dji store!
5-9 08:54
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DJI Mindy
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Marauder2k9 Posted at 5-9 08:54
it was not a 3rd party reseller! it was bought through the dji store!

Sorry for the unpleasant purchase experience with our online store, I managed to get the order number via your Forum account, and we have escalated to the related team for investigation. Just to verify, was the box sealed when you got it?
5-9 20:28
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Marauder2k9
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Yes the box was sealed
5-9 22:21
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DJI Mindy
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Marauder2k9 Posted at 5-9 22:21
Yes the box was sealed

I see our logistics team has communicated with you of the DHL investigation that you accepted the package without a mention about the repacking. We understand you don't agree with it, your concern has been escalated again to the team for further investigation, we will keep you posted once there is any update.
5-9 23:59
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Marauder2k9
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Repacking? what does that mean? it was not repacked to my knowledge it was sealed and packed properly just there was nothing inside it
5-10 00:09
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Marauder2k9
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According to dhl the box weighed 0.12 KG
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5-10 00:46
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Marauder2k9
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according to your own site just one of these batteries has a net weight of 240g the box was too light when it was received by DHL
5-10 00:48
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DJI Mindy
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Marauder2k9 Posted at 5-10 00:48
according to your own site just one of these batteries has a net weight of 240g the box was too light when it was received by DHL

Well received. All information has been forwarded to the designated team for further investigation and we'll keep following up.
5-10 18:46
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Marauder2k9
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You can understand how this is unacceptable, ur customer support guy Rovy had closed this case after i had expressively told him that you had sent me an empty box, i spent £170 and i wasnt going to get that back and even after being told that the package was too light at the point it was received by dhl it still seems like nothing is happening! this is unacceptable
5-11 01:15
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DJI Mindy
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Marauder2k9 Posted at 5-11 01:15
You can understand how this is unacceptable, ur customer support guy Rovy had closed this case after i had expressively told him that you had sent me an empty box, i spent £170 and i wasnt going to get that back and even after being told that the package was too light at the point it was received by dhl it still seems like nothing is happening! this is unacceptable

The related is investigating again and we will keep you posted once we get an update, please bear with us, thank you.
5-12 02:30
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oige
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Marauder2k9 Posted at 5-10 00:46
According to dhl the box weighed 0.12 KG[Image]

Well thats good that you have proof of the weight. Thats is probably your only saving grace and proves that DJI is responsible. Please keep us updated and best of luck!
5-14 08:38
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Marauder2k9
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thanks oige, i will keep updated on this forum. I was sending emails back and forth with one of the customer support team for near a month and they were going to close the case because the package was signed for even though i explained time and time again that the package had no signs of being tampered with.
5-14 08:43
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oige
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Marauder2k9 Posted at 5-14 08:43
thanks oige, i will keep updated on this forum. I was sending emails back and forth with one of the customer support team for near a month and they were going to close the case because the package was signed for even though i explained time and time again that the package had no signs of being tampered with.

Ensure that your case has been esclated to a manager and that you want to speak to someone at there head office. That worked for me when I had problems with DJI. It also took 39 days for them to fix it. Unfortunately they move like snails sometimes. But they usually do right in the end. As I said best of luck!
5-15 11:34
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Marauder2k9
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oige Posted at 5-15 11:34
Ensure that your case has been esclated to a manager and that you want to speak to someone at there head office. That worked for me when I had problems with DJI. It also took 39 days for them to fix it. Unfortunately they move like snails sometimes. But they usually do right in the end. As I said best of luck!

thats a good idea ill email and ask if i can talk to someone higher up
5-15 19:23
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Marauder2k9
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apparently one of the supervisors is going to phone me hopefully this leads to a resolution
5-16 08:07
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DJI Mindy
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Marauder2k9 Posted at 5-16 08:07
apparently one of the supervisors is going to phone me hopefully this leads to a resolution

Hi Marauder2k9, I have sent you PM about the latest news of your order, please check, thank you.
5-16 19:02
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